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Account Manager, Platforms (US)

Whop

Brooklyn, NYFull-timePosted 3w agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
Brooklyn, NY
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Account Manager, Platforms owns platform and marketplace customers after the sale, focusing on retention, expansion, and adoption of Whop’s product offerings. The role manages a customer book and its performance, works with FDE on integrations and product gaps, and resolves customer problems directly. It is an entrepreneurial position with freedom and ownership of the book and its number.

Skills & qualifications

RequiredNice to have

Skills

Account ManagementCustomer SuccessTechnical SupportProduct ManagementEntrepreneurshipPlatform OperationsMarketplace OperationsInternet Business OperationsRetentionExpansionTechnical Customer SupportFounder CommunicationProduct and Engineering Communication

Qualifications

Ex-Founder or Operator BackgroundTop-Performing AM or CSMHigh-Touch Account Ownership

Benefits

Paid Time Off
Medical Insurance
Vision Insurance
Dental Insurance

Full job description

Mission Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop. Role You own platform and marketplace customers after the sale. You keep them on Whop, grow their volume, and get them onto more of the product stack. This is a highly entrepreneurial role with a lot of freedom. You own the book and your number. What You’ll Do

  • Manage a book of platform and marketplace customers

  • Own retention and expansion. NRR is your number.

  • Get your accounts to adopt payments, ads, treasury, cards, and new product offerings

  • Work with FDE on integrations and product gaps for your accounts

  • Fix problems yourself instead of handing them to support

What We’re Looking For

  • Ex-founder or operator background in platforms, marketplaces, or internet businesses

  • Top performing AM / CSM who owned retention and expansion for high-touch accounts

  • Experience working with technical customers and their product or eng teams

  • Comfortable talking to founders and product / eng leads

Compensation / perks

  • Best in class base + OTE with competitive equity

  • Location: In-person NYC / Brooklyn, 5 days in office

  • Equinox membership

  • Lunch & dinner M–F

  • Rent stipend within 0.5 mile of the office

  • Citi Bike

  • Ubers home after 10pm

  • Unlimited PTO + health / vision / dental

  • Latest MacBook Pro

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