TEAM LEAD, CLIENT SUPPORT - Vancouver / Fraser Valley / Kelowna

Vancouver

Kelowna

Fraser Valley

Full time

R-8292

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits , including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days , sick days as necessary , and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning , training and development , and much more...

Explore the BDC Way in our Culture Book (https://www.bdc.ca/globalassets/digizuite/57896-bdc-culture-book.pdf)

POSITION OVERVIEW

As Team Lead, Client Support, you will lead a team of Client Support Coordinators (CSCs) who play a critical role in delivering exceptional client experiences and supporting business development initiatives. Based in British Columbia, you will have full autonomy and accountability for leading region wide client support operations, setting priorities, making sound operational decisions, and ensuring alignment with regional and national objectives. You will bring strategic judgement and a highly collaborative leadership approach to foster a culture of growth, accountability, and operational excellence.

CHALLENGES TO BE MET

• Team Leadership & Development: Recruit, onboard, and coach CSCs to achieve high performance and career growth.

• Monitor and manage team performance to ensure accountability, engagement, and achievement of business objectives

• Provide regular feedback, mentorship, and recognition to build engagement and capability.

• Inspire and align your team with clear goals and shared purpose.

• Create an inclusive environment, coach for development, and celebrate achievements.

• Remove obstacles, prioritize effectively, and leverage resources to deliver results.

• Monitor and optimize workflows to improve efficiency and client satisfaction.

• Strategic Collaboration: Partner with Regional Director and Business Centre Managers to develop and implement operational objectives.

• Support change management initiatives and maintain strong cross functional relationships.

• Oversee coordination of regional and area events

• Oversee and manage area premises maintenance and facilities related activities

WHAT WE ARE LOOKING FOR

Qualifications

• College diploma or bachelor’s degree in business administration (or equivalent).

• 5+ years of experience in client support, client-facing roles, or team leadership.

• Strong collaboration and influencing skills across multiple stakeholders.

• Proficiency in CLICS and other BDC applications; advanced MS Office and web skills.

• Excellent interpersonal, verbal, and written communication abilities.

• Valid driver’s license and access to a vehicle.

• Previous experience in leading and managing remote teams considered an asset

What We Offer

• A culture that values growth and development with strong leadership, innovation, and strives for continuous improvement.

• Competitive compensation and benefits.

• Hybrid work model.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers , we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected] .

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank.

That’s why we are banking at another level.