Regional Terminal Manager

Rocky Top, TN

Full time

JR133069

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

POSITION SUMMARY

The Regional Terminal Manager reports to the Director of Operations and oversees oversized home shipments from all home building facilities within the region, leading a staff of four team members and approximately 200 toter and pilot vehicle operators. This role is accountable for overall terminal performance, including driver operations, dispatch execution, safety outcomes, customer experience, and financial performance, and leads Driver Supervisors, Safety, and terminal staff to ensure reliable, safe, and efficient delivery. Responsibilities include but are not limited to scheduling/permitting, operator training, hiring, payroll, maintenance, incident investigations, risk management, budgeting, and maintaining FMCSA compliance requirements.

ESSENTIAL JOB FUNCTIONS

• Own end-to-end terminal performance, including delivery execution, utilization, and service levels; drive on-time delivery and resolve operational disruptions

• Oversight of transportation equipment and personnel, including staffing, utilization, and workforce planning

• Lead weekly rapid-fire reviews with leadership to drive accountability and performance improvement

• Ensure alignment between dispatch, driver supervisors, and field execution

• Lead hiring and participate actively in the interview and selection process for drivers and terminal staff

• Drive early tenure retention and driver reliability

• Hold leaders accountable for performance management, including coaching, discipline, and termination decisions

• Evaluate practices, procedures, and facilities to assess risk and adherence to Federal Motor Carrier Safety Administration (FMCSA) Regulations

• Oversee LYTX (telematics) performance and ensure coaching and corrective actions are executed

• Conducts investigations to determine the root-cause for any incidents within the region; analyze, follow-up, and close action items, and retrain regionally for all vehicle accidents involving company personnel and/or equipment

• Familiarity with shipment options, legal issues, government regulations, and safety procedures is required, as is knowledge of geography, mathematics, and computer applications

• Develop and implement policies and procedures, ensuring consistent execution of company policies, processes, and expectations

• Manage personnel activities and schedules and oversee shipment coordination and routing

• Recommend solutions to issues, improvement opportunities, or new prevention measures

• Report operational statistics to Senior Management

• Own terminal financial performance, including budgeting, forecasting, and P&L management; oversee operational costs, productivity, and documentation to improve profitability

• Resolve customer issues, escalations, problems, and complaints to protect service, relationships, and satisfaction

• Partner with internal and external stakeholders to support business development and growth opportunities

• Partner with the Regional Safety Managers, Safety Lead, and Corporate in reviewing/analyzing safety and operational functionality and developing future strategies

• Maintain a working knowledge on all FMCSA regulations and state specific regulations by reviewing pending and upcoming changes by the DOT

• Ensure the Region is prepared for all future compliance requirements

• Lead and develop Driver Supervisors and terminal staff, driving accountability for operational, safety, and performance outcomes

QUALIFICATIONS

• College Degree in Business or Logistics preferred; a combination of formal education and progressive field experience will be considered, with CDL-based experience highly valued

• 5+ years of proven leadership experience in Logistics/Transportation/terminal operations management

• Strong understanding of CDL-based operations and driver workforce management

• Understanding of FMCSA Compliance and safety management systems

• Experience managing operational and financial performance, including P&L responsibility

• Good knowledge of data analysis and risk assessment

• Excellent organizational and motivational skills

• Outstanding attention to detail and observation ability

• Ability in producing reports and developing relevant policies

• Exceptional communication and interpersonal abilities

• Exceptional problem-solving abilities

• Proven ability to lead teams, drive accountability, and make critical business decisions

• Ability to hold others accountable to Clayton standards on safety, compliance, and policy

• Must have a positive attitude

• Must have the ability to work in a team environment

• Must be able to travel to home building facilities within the region (day trip) 20%-30% of the time

• Proficient in Outlook/Word/Excel/PowerPoint

PREFERRED SKILLS:

• Previous experience in OS/OW shipments or Mobile Home hauling

• Previous permitting experience

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00007

Clayton Connect

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members.

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes.

Our success is in our team members – join our team and see how you can help us build a better tomorrow.

As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow.

As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group.

With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.