Order Fulfillment Rep I

Order Fulfillment Rep I

Location:

Madison, WI, US, 53718

Requisition ID: 19728

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

As part of the Call Center Team, Provide exceptional customer service to assist established clients during scheduled sales phone calls. Implement telemarketing strategies in order to drive results.

• Manages daily call list. Contacts Lottery retailers to promote new products, place orders, and provide exceptional customer service.

• Answers inbound calls in addition to managing scheduled outbound calls.

• Works in partnership with Lottery Field Sales Staff to develop strategies to help retailers increase their sales performance and profits.

• Develops an understanding of the customer’s needs and the products that are best suited to each customer.

• Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers.

• Provides support for key accounts and helps coordinate change of ownership transitions.

• Provides information to retailers on upcoming lottery promotions and contests.

• Educates retailers on instant ticket policies and procedures.

• Works with retailers in troubleshooting and correcting incorrect shipment of orders.

• Performs additional duties as assigned.

Qualifications

Minimum Education:

• High School Diploma

• Associates Degree preferred.

Years of Experience:

• 2 years of work experience preferably in a customer service role

Other

• Proficiency in Microsoft Office Applications

• Professional phone etiquette

Success Profile

• Leading Complexity

• Leading People

• Leading the Business

• Leading Self

#LI-NA1 #US-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $13.99/hr – $23.80/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, identity theft insurance, and participation in our Employee Referral Bonus Program, which rewards eligible employees for helping bring great talent to Brightstar. For details on referral bonus eligibility and program guidelines, visit our Employee Referral Bonus Program Policy (https://myhr.employee.eu.people-doc.com/articles/global-talent-acquisition-global-employee-referral-program-policy) . Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.