Entitlements Tech Assistant-ED534501

Rate: $24.76 USD per hour

Description

JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files:

• Maintain existing filing system

• Prepare Entitlements Departmental Reports:

• Run the weekly Census Report using all applicable EHR systems

• Maintain the ICL – Agency Report

• Process additional reports as required

• FedEx Procedure:

• Prepare FedEx envelopes for Entitlements Specialists / Coordinators

• Create FedEx labels as per programs' requests

• Track outbound FedEx envelopes as needed

• Archiving procedure

• Organize files in chronological/ alphabetical order and ensure all are accurately labeled

• Complete Iron Mountain Storage Forms and record all in Entitlements Folder

• Prepare boxes for pickup by the archiving company

• Retrieve archived files as needed

• True Link Card Procedure

• Request replacement cards as the supervisor’s direction

• Record and log all cards received

• Weekly Process SSA AND HRA Checks

• Process checks for terminated or established consumers in accordance with benefits rules and regulations

• Copy checks and verify the termination data using EHR system

• Prepare checks for submission to HRA (cash allowance and Medicaid Surplus)

• Prepare checks for submission to SSA and SSP

• Scan and file copies of submitted checks along with signed receipts

• Order office supplies for the Department as needed

• Coping, scan, and fax documents as required

• Additional related duties as may be assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.

• Ability to use common office equipment, such as photocopier and fax machine.

• Knowledge of computer programs and e-mail system

• Time management and organizational skills

• Highly organized and detail-oriented

• Communicate effectively orally and in writing

• Organize and prioritize work task.

• Ability to design forms for the collection of information

• Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

• High School diploma/G.E.D. plus 3 years of relevant experience.

Equal Opportunity Employer

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