Business Strategy Director (Financial Services, Healthcare & Life Sciences)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The ExperienceThe Experience Services Competency within Salesforce Professional Services is seeking a Business Strategy Director. The Business Strategy Director is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization - translating customer ambitions into actionable, multi-year programs. They have strong Financial Services and/or Healthcare & Life Sciences consulting experience and a deep understanding of Business Strategy services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Business Strategy Director also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success.We believe the best Business Strategists are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.What You'll Actually Be Doing * Strategic Advisory: Provide business strategy subject matter expertise as it relates to Salesforce products and services during delivery cycles. Work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch. Uncover future sales opportunities to drive ongoing customer value. * Strategic Discovery & Assessment: Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities. Conduct assessments and facilitate workshops to develop future-state operating models and business visions. Identify enterprise business process and operations improvements to realize efficiencies and increase impact. Take ownership of the vision and value narrative established during pre-sales and carry it into delivery, translating it into an actionable "Phase 0" roadmap without loss of momentum or customer trust. Leverage AI tools in creation and execution of deliverables or activities. * Strategy Roadmap: Develop multi-year, strategic roadmaps that prioritize investments and support business objectives. * Business Value: Perform business value assessment and gain alignment to develop strategic use cases to project the value of strategy, case for change, and organizational implications. Define the metrics for tracking value realization. * Transformation & Organizational Alignment: Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions. Help business and technology leaders adopt new digital opera