Support Staff

Support Staff

Location: Hempstead (NY) | Schedule: Part Time (PT35); Monday - Thursday from 5:00 pm - 8:00 pm | Status: Non-Exempt | Salary Range: 21-23 an hour

The Opportunity

The Family Treatment & Recovery Center is seeking a part-time Support Staff member to join our Clinical Division. Reporting directly to the Administrative Manager, you will be responsible for performing a variety of administrative, customer service, and clerical duties to support the daily operations of our outpatient clinic. In this role, you will serve as a primary point of contact for clients, providers, and staff by managing scheduling, client registration, communication, and office workflows while maintaining strict confidentiality and regulatory compliance.

Responsibilities

• Client Services: Greet and assist clients, visitors, and staff in a professional and courteous manner.

• Scheduling: Coordinate, schedule, and confirm client appointments.

• Communication: Answer phone calls, respond to inquiries, and direct clinic communications appropriately.

• Data Management: Maintain accurate client records and update electronic health record (EHR) systems.

• Administrative Support: Process intake forms, billing collections, documentation, and other assigned paperwork.

• Team Collaboration: Support providers and staff with workflow coordination, function as an integral member of the interdisciplinary treatment team, and participate in scheduled team meetings and in-service trainings.

• Reporting: Complete all agency, program, and regulatory reports, data entry, and correspondence by established deadlines.

• Compliance: Maintain absolute confidentiality and comply fully with HIPAA, agency policies, and procedures.

• Operational Tasks: Perform other duties and responsibilities as assigned to support overall clinic operations.

Qualifications

• EDUCATION: High School Diploma or Equivalent is required. An associate degree or certification in medical office administration is preferred.

• EXPERIENCE: Minimum of one (1) year of experience working in a healthcare, outpatient clinic, or medical office setting.

Key Competencies & Skills:

• Technical Skills: Intermediate computer proficiency with Microsoft Office 365 (Teams, Word, Outlook, Excel) and electronic health record (EHR) systems.

• Language: Bilingual in Spanish and English is preferred.

• Professional Integrity: Ability to maintain confidentiality of sensitive information, demonstrate ethical conduct, show sensitivity to surroundings during conversations, and maintain composure at all times.

• Communication: Excellent oral and written communication skills. Proven ability to organize ideas clearly in writing, listen actively, ask clarifying questions, and effectively summarize information.

• Conflict Resolution: Ability to manage crises, de-escalate situations to maintain safe environments, and work effectively with others to address concerns professionally.

• Boundaries: Strong understanding of how to establish and maintain clear personal and professional boundaries when interacting with clients and other professionals.

CompensationThe competitive compensation range is reflected within FCA's framework, culture, and values. Individual pay decisions will vary based on skills and experience while still allowing for growth.

FCA is proud to be an equal opportunity employer! We celebrate and are committed to creating an inclusive environment for all employees.

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