Process Design Consultant I

Process Design Consultant I

Charlotte, North Carolina;Newark, Delaware; Addison, Texas; Jacksonville, Florida; Chandler, Arizona

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area and Agile SDLC principles. Responsibilities include:

• Create clear, coherent and rigorous approach to lead working team from problem identification to solution design by applying value-based and human centered methods such as Design Thinking, Business Process Design and Six Sigma

• Provide solutions to complex business and business operation problems where the situation analysis requires an in-depth understanding of key operational levers

• Interacts with senior leaders, Product Managers and Business Architects to architect and influence operational design

• Communicates and negotiates vertically and horizontally to align design objectives

• Assists/facilitates and develops workshop and co-creation sessions with PM/PO and extended teams

• Use process engineering, design thinking, agile approaches to enable Product Managers/Owners to produce recommended solutions & target state depictions

• Structure innovative and creative approaches to brainstorm ideas and design solutions

• Excellent project management skills, including ability to prioritize work and meet deadlines

• Applies strong business judgment and ability to deal with unstructured problems and drive optimal business outcomes

Responsibilities:

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Skills:

• 5+ plus years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business / operational / organizational / technology strategy formulation, product development, business analysis

• Excellent written & verbal communications

• Able to obtain working knowledge of key technologies deemed part of target state solutions

• Proven experience in the domain of consulting/advisory is an advantage

• Proven experience applying IE fundamentals in Financial Services is an advantage

• Experience in analysis of information and data

• Logical and systematic approach to solving unstructured problems

• Proven facilitation and meeting management skills

Desired Skills:

• Experience with complex project/program management

• Knowledge of AML/KYC business processes very beneficial

• BPM, automated Workflow and Content Management experience is a plus

• Experience with business or technology strategy development

• Strong experience with business and technology operational process definition and optimization

• Design Thinking and Agile methodology, Lean familiarity

• Proven ability to clearly articulate complex issues and findings to key stakeholders

• Practical IE background in traditional manufacturing and financial services is desirable

Skills:

• Active Listening

• Data Collection and Entry

• Process Mapping

• Project Management

• Reporting

• Continuous Improvement

• Critical Thinking

• Data Visualization

• Process Design

• Strategic Thinking

• Administrative Services

• Business Process Analysis

• Process Effectiveness

• Process Performance Measurement

• Process Simplification

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

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