Claims Support Rep III

Description We are looking for a Claims Support Rep III to join a customer service team in Wisconsin. This long-term contract position focuses on supporting claims-related activities, handling administrative tasks, and delivering responsive service that helps maintain a positive customer experience. The role is well suited to someone who is comfortable following established procedures, preparing written communications, and assisting with day-to-day office operations under team leadership.

Responsibilities:

• Support claims processing activities by reviewing incoming requests, organizing documentation, and completing assigned tasks in accordance with established procedures.

• Prepare clear and accurate correspondence, status updates, and routine communications to address customer and internal team needs.

• Respond to customer inquiries in a timely manner, helping resolve service issues and ensuring a positive experience throughout the claims support process.

• Maintain accurate records, update claim-related information, and perform general office support duties to keep workflows organized and efficient.

• Follow departmental guidelines and standard operating procedures when handling transactions, documentation, and service requests.

• Collaborate with supervisors and team members to prioritize daily work, escalate issues when needed, and support overall service goals.

• Assist with claim administration tasks by gathering information, verifying details, and ensuring materials are complete for further review.

• Contribute to smooth office operations by supporting routine administrative functions and adhering to required processes and timelines. Requirements • High school diploma or equivalent required.

• 0-3 years of experience in customer service, claims support, administrative support, or a related field.

• Familiarity with basic office functions, standard workplace procedures, and customer support practices.

• Ability to prepare clear, accurate written correspondence and maintain organized documentation.

• Working knowledge of claim administration processes and service-focused communication.

• Comfortable following instructions, established guidelines, and supervisor direction in a structured environment.

• Strong attention to detail, time management, and accuracy when handling multiple tasks.

• Ability to use sound judgment within defined procedures and escalate questions appropriately. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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