Community Resource Specialist

**POSITION SUMMARY: **Under the direct supervision of the First Call 211 Coordinator, the Community Resource Specialist assists customers by telephone, electronic means and in person to identify and locate community resources and programs, using a variety of resources (electronic, print and others). QUALIFICATIONS: 1. Bachelor's degree is required, with emphasis on human services, social work, information management or communications preferred. 2. Experience with database development and use is preferred. 3. Experience and comfort working alone and in a team environment 4. Must be able to type quickly and accurately to complete search and data entry tasks 5. Basic computer skills and ability to use Microsoft Office, internet and email 6. Ability to read, write, speak and understand English 7. Reliability and above average work attendance with ability to work scheduled shifts including day, evening and weekend hours 8. Physical requirements: Engage in extended periods of sitting, standing, walking, typing and viewing computer monitors and using telephone and/or telephone headset. Engage in intermittent periods of driving, climbing stairs, lifting and carrying equipment and materials occasionally weighing 40 -- 60 pounds and pushing loaded book trucks weighing 75 - 100 pounds or more on tile or carpet. Must be able to use hands and fingers to grasp, handle and manipulate materials and operate tools and controls, including computers, phones and office equipment 9. Favorable results of pre-employment background check. 10. Reliable transportation in order to meet work requirements. 11. Valid vehicle operator's license with acceptable driving record and current vehicle insurance. Travel may be required. 12. Required at time of hire: proof of eligibility to work in the United States. KNOWLEDGE, SKILLS AND ABILITIES: 1. Knowledge of Library policies, procedures and operations, including emergency response (acquired after hire) 2. Knowledge of safe work practices and safe lifting techniques (acquired after hire) 3. Knowledge of Dewey Decimal System and alphabetization principles (acquired after hire) 4. Knowledge of community organizations and social service programs (acquired after hire) 5. Knowledge of and ability to use the Community Information Database software (acquired after hire) 6. Demonstrated ability to communicate orally and listen actively with a diverse customer base, both in person and via telephone, email or text 7. Strong analytical and problem solving skills with attention to detail 8. Knowledge and experience with alphanumeric filing protocols 9. Ability to work effectively in close quarters with colleagues, sharing work space and performing tasks amid distractions, including conversations and equipment noises 10. Ability to simultaneously manage duties and complete work with multiple interruptions 11. Ability to understand and follow specific instructions 12. Ability to work independently in the absence of close supervision 13. Ability to prioritize work and efficiently carry out assigned tasks and projects 14. Ability to perform tasks in areas where seating is not provided, unless reasonable accommodation is requested 15. Ability to remain mentally alert, focusing attention on detail and accuracy ESSENTIAL TASKS AND RESPONSIBILITIES: Note: The duties listed below illustrate but do not limit the tasks performed by persons in this classification. Consistently provide superior customer service. Exhibit professional, courteous and approachable demeanor at all times. Handle multiple interruptions at once, sustaining productivity and accuracy. Within 6 months of eligibility and with