Program Analyst

Summary

The Office of Defects Investigation (ODI) is responsible for identifying and conducting investigations into alleged safety defects in motor vehicle equipment within the meaning of 49 U.S.C. Chapter 301, "Motor Vehicle Safety".

Duties

As a Program Analyst, you will: Be responsible for managing the ODI Helpdesk, including daily monitoring of the portal email inboxes, assisting with troubleshooting and resolving portal reporting issues, and providing timely responses to all non-automated messages. Be responsible for assisting the DAI Team Lead with the management of the DMM in ODI's Artemis database, including processes used for overseeing the quality, integrity, and standardization of manufacturer, product, and component data entries. Assist the Division Chief in the coordination and planning of TAD's manufacturer outreach meeting process, including manufacturer selection and outreach agenda topics, scheduling and coordination of follow-up actions, and documentation of meeting dates, attendees, and presented material. The ideal candidate will have some knowledge of processes used to collect data through the agency's online reporting portals and to trouble shoot and correct problems when they occur. They will be able to handle multiple tasks and be a team player. Requirements

CONDITIONS OF EMPLOYMENT: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance the organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. BACKGROUND INVESTIGATION: A background security investigation is required for all selected individuals. Appointment will be subject to the applicant's successful completion of the security investigation and favorable adjudication. Failure to meet these requirements will be grounds for termination. PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Qualifications

To meet the minimum qualifications for this position, you must meet either the education OR experience qualifications for the grade at which you are requesting consideration and provide a copy of transcripts for verification. To qualify for the GS-11 on Experience, you must have at least one year of experience equal or equivalent to the GS-09 it must include: Experience assisting with the management of helpdesk support for data reporting portals, including troubleshooting reporting issues, and responses to all non-automated messages. Experience assisting with the management of data quality and integrity in a large database containing information about motor vehicles and motor vehicle equipment, including oversight of the quality, integrity, and standardization of manufacturer, product, and component data entries. Experience assisting with the planning and documentation of regulatory compliance reviews and outreach meetings with manufacturers and other tasks associated with part 579 information collection, including processes used to meet the requirements of the Paperwork Reduction Act and Freedom of Information Act. To qualify for the GS-11 on Education alone, you must have: 3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. You can also qualify based on a combination of higher level graduate education and experience. This must be fully supported by your resume and transcripts, provided with your application. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Analytical and Evaluative Methods – Demonstrated experience applying qualitative and quantitative techniques to identify problems, measure efficiency, and evaluate program effectiveness. Policy and Regulatory Application – The skill to interpret, adapt, and implement complex legislative, agency, and operational policies. Communication and Interpersonal Relations – The ability to present complex data clearly, negotiate solutions with management, and represent the office well in interactions with external stakeholders. Independent Project Management – The ability to solve problems and complete assigned tasks with minimal supervision. Office Software Tools – Demonstrated experience effectively applying office management suites, such as Microsoft 365 or Google Workspace, to plan meetings, manage documents and data, and facilitate efficiencies in office workflows and team projects. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/frequently-asked-questions/employment-faq/federal-hiring/how-do-i-apply-for-federal-jobs/ Students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing date of the announcement. Graduation transcript must be received before start date. Other applicants must meet all qualification requirements by the closing date of this announcement.

How You Will Be Evaluated

DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. To receive full credit during evaluation, your assessment responses must explicitly point back to your resume, as HR cannot make assumptions about your experience. You must write your narrative answers in full paragraph format, beginning each response with the exact position title, organization, employment dates (MM/YYYY–MM/YYYY), full-time/part-time, average hours worked per week, and federal series/grade (if applicable) as listed on your resume. Within the paragraph, clearly describe your specific individual duties, actions taken, tools used, and measurable outcomes to prove your level of expertise. HR will cross-check your narrative against your resume; if your resume does not fully support every detail and timeframe claimed in your written response, the claimed experience will be disallowed, which may result in an ineligible determination. Eligible Federal employees also seeking consideration for noncompetitive reassignment for this position, must indicate interest in the assessment. Noncompetitive federal candidates must have competitive status on a SF-50, meet minimum qualifications, have served at the same grade or higher, and held or exceeded the promotion potential of this position. All applicants: Your application will be reviewed in two phases determine how you move forward in the hiring process. Phase I: Your resume will be reviewed to determine your technical qualifications for this position based on the required specialized experience. ONLY two (2) pages of your resume will be reviewed. Additional information beyond your resume (e.g., cover letter, links embedded in your resume) will not be reviewed. Applicants passing “Phase I” will move on to the “Phase II” of the assessment process where your application will be reviewed and rated based on the KSAs/Competencies listed in the vacancy announcement by a Subject Matter Expert (SME). You may preview questions for this vacancy. Other Information

This announcement may be used to fill additional positions if similar vacancies occur within 90 days of the issue date of the referral certificate. The Fair Chance to Compete for Jobs Act prohibits the Department of Transportation and its Operating Administrations from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Transportation by email at, [email protected]. To learn more, please visit our page at: The Fair Chance to Compete Act | US Department of Transportation