Enrollment Specialist

Description We are looking for an Enrollment Specialist to support individuals exploring federal student loan repayment and forgiveness solutions in Huntington Beach, California. This Contract position is ideal for someone who combines strong customer service skills with the ability to explain complex program details in a clear and supportive way. The person in this role will evaluate client information, guide applicants through each stage of enrollment, and help ensure an organized and positive experience from initial consultation through document completion.

Responsibilities:

• Speak with prospective clients to understand their student loan concerns and recommend appropriate federal repayment or forgiveness pathways based on their situation.

• Explain program guidelines, qualification standards, and possible relief opportunities in a way that is accurate, transparent, and easy for borrowers to understand.

• Assess financial details and loan-related information to identify eligibility and next steps for enrollment.

• Support clients throughout the application process by coordinating required paperwork, gathering documents, and helping prepare submission materials.

• Record client conversations, status updates, and enrollment details accurately within company systems while maintaining complete and organized files.

• Handle sensitive personal and financial information in accordance with established policies, privacy expectations, and applicable regulatory requirements.

• Provide attentive, empathetic service that builds confidence and encourages informed decision-making.

• Partner with internal departments to keep enrollment documentation moving efficiently and to help deliver a smooth client experience.

• Achieve productivity, quality, and service expectations while maintaining a consultative and client-focused approach. Requirements • At least 2 years of experience in enrollment support, customer service, consultative sales, or a related client-facing role.

• Strong ability to communicate program information clearly and professionally to individuals with varying levels of financial knowledge.

• Experience reviewing client data and entering information accurately into computer-based systems.

• Working knowledge of annual enrollment processes, provider enrollment, or similar application-based workflows is preferred.

• Ability to manage outbound communication efforts, including follow-up calls and client outreach, with professionalism and consistency.

• Strong organizational skills with the ability to track documentation, maintain accurate records, and manage multiple cases at once.

• Commitment to protecting confidential information and following company standards and applicable compliance requirements. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .