Program Coordinator, Cardiothoracic Surgery

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Program Coordinator will support the Cardiothoracic Surgery Department at Lahey Clinic in Burlington, MA.

This is a full-time opportunity, working fully onsite Monday through Friday, day shift.

Job Description:

The Program Coordinator helps in developing, optimizing, and maintaining access and outreach efforts.

Essential Duties & Responsibilities including but not limited to:

• Provides expertise in the facilitation and delivery of care for the specified surgical specialty for patient care and staff members.

• Directs and coordinates implementation of patient care activities.

• Serves as a resource to the divisional staff for management of patient care problems and planning care for patients within the specialty service.

• Identifies needs and implements systems/processes to facilitate care and improve ease of administrative processes.

• Pro-actively and effectively collaborates with the Division Chair, Executive Director, Lead Physician's Assistant, Surgical Services ACNO, Clinic Nurse Manager, and scheduling coordinators to anticipate needs of future surgical procedures.

• Facilitates smooth execution of cardiac procedures by anticipating and troubleshooting potential problem areas.

• Works collaboratively to facilitate case flow, expedite surgery, and promote patient safety.

• Helps develop staff expertise in functioning in a collaborative role within the cardiac surgery specialty.

• Works with Clinic Nurse Manager to develop and implements ongoing staff improvement skills assessment and training to maintain competency for positive outcomes.

• Interprets and monitors staff compliance of established clinical specialty standards and procedures.

• Assures the assessment, planning, implementation, evaluation and documentation of patient care to achieve cost effective outcomes.

• Develops and sustains an environment that supports excellence in clinical practice and patient care; forecasts trends; functions as change agent; analyzes current status and improves existing systems.

• Operationalizes and implements strategic initiatives at direction of the Executive Director and/or Clinic Nurse Manager.

• Assists in the management of the clinic level quality/performance improvement efforts.

• Schedules and coordinates inpatient and outpatient procedures.

• Schedules equipment and/or vendors based on procedure scheduled.

• Maintains consistent communication with patients before and after surgical dates to answer any questions and provide excellent patient care.

• Tracks all pre-operative labs, along with medical, cardiac, and dental clearances prior to surgery date while meeting the required deadlines.

• Assists front office staff with new patient referrals, scheduling, and obtaining authorizations for office visits.

• Verifies all patients are scheduled for post op visits, home health and/or Physical Therapy as necessary.

Minimum Qualifications:

• Education: High School Diploma

• Licensure, Certification, Registration: NA

• Skills, Knowledge & Abilities: Communication, email, Excel; understands and utilizes the basic principles of nerve conduction studies including digital recording equipment, such that a study can be performed and presented for interpretation.

• Experience: 3-5 years of relevant experience.

Pay Range:

$27.89 - $36.79

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled