Content Writer – Conversational AI Customer Experience

Job Description

A fortune 500 Client/Employer of Insight Global is seeking a Content Writer to support a Conversational AI Customer Experience team. This team is focused on creating and engaging, customer-facing AI interactions. This role is ideal for someone with a strong background in content creation, copywriting, marketing, or content strategy who has experience contributing to conversational AI projects. The designer will develop conversation flows, craft messaging, and ensure a consistent voice and tone across AI-powered customer experiences.

Skills and Requirements

• Experience working on conversational AI, chatbot, virtual assistant, or similar conversational projects.
• Background in content strategy, copywriting, marketing, communications, journalism, or a related field.
• Strong writing skills with demonstrated ability to create content in a consistent voice and tone.
• Experience building conversational flows, workflows, or customer journey content.
• Proficiency with Claude and experience leveraging AI tools for content development.
• Ability to collaborate effectively with cross-functional teams.
• Portfolio showcasing conversational content, workflows, and delivered solutions.
• Experience with Figma for reviewing and visualizing conversational experiences.
• Experience using Canva or similar tools to communicate concepts and review conversation flows.
• Understanding of UX and conversational design principles.
• Experience supporting customer-facing AI and digital experience initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].