Transition Manager, Lease Administration

Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. This is a Remote working arrangement out of Various locations listed. We are creating a talent pipeline for anticipated vacancies. By applying now, you'll be among the first considered when positions become available. About you The Transition Manager, Lease Administration, is responsible for managing Lease Administration client implementations, client and vendor relationships, centralizing, establishing and producing schedules, reports and communication plans, as well as process flow for new or expansion of business. This position is responsible for managing the entire transition lifecycle, including discovery, data extraction, migration, abstraction, validation, process documentation, and stabilization, followed by handover to the designated Lease Administration team. In this role, you will... The successful candidate will be able to demonstrate core competencies in the following areas: Manage multiple projects concurrently. Track and manage project team's accountability to scope, schedule, and budget for transitions. Comfortable managing teams and familiar with accepted hiring and employment practices. Provide quality control within the database to identify errors and inconsistencies during the onboarding phase. Ability to create, edit, and run reports in most Lease Administration databases. Mentor and train junior transition resources on key duties. Interpret complex commercial lease language and attend to details. Oversee lease abstraction, translation and quality control process for transition projects. Maintain evergreen templates and develop account processes, procedures and playbooks inclusive of RACI chart. Ensure timely (agreed upon transition timeline) and accurate abstraction or input of all rental obligations related to leases and all other important lease information during onboarding phase. Understand client business objectives, real estate portfolio strategy, and service expectations. Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information. Ensure this information has been correctly entered into WorkTrac. Program manage delivery of transitions to include: project timelines and gant charts, risk and mitigation strategies, action tracking, meeting agendas & minutes, etc. Conduct regular meetings and reviews with clients. Develop, in partnership with assigned lease administration team, strong client governance programs such as reporting cadence, communication methods, business reviews, etc. during transition. Prioritize strong service delivery and client relationships. Manage client escalations and ensure timely resolution of issues during transition. Oversee and ensure global team is delivering services. Support RFI and RFP response development including pricing, presentation decks, etc. Participate in presentations to new or existing clients for new business pitches. Manage assignments and delegation of database management tasks