Management & Program Analyst

Summary

This position is at the full performance level and is located within the Medicine Outpatient Healthcare Group, VA Long Beach Health Care System, Long Beach, CA. The incumbent functions as a Management and Program Analyst and reports directly to the Chiefs of Healthcare Group and the Business Manager as the administrative lead over licensed independent provider (LIP) medical staffing support within the Medicine Healthcare Group.

Duties

The incumbent serves advisor to Medicine HCG physician leadership on the Credentialing and Privileging (C&P) program. The position is supervised by the Outpatient Medicine HCG Business Manager. Duties included but are not limited to the following: Serves as the lead administrative support related to medical staff requirements for licensed independent providers. Conducts analytical reviews, manages and tracks data, serves as an advisor to Medicine HCG physician leadership on key processes related to the credentialing and privileging process of VAMC. Supports the implementation, maintenance, and update of Focused Professional Practice Evaluations (FPPE) and Ongoing Professional Practice Evaluations (OPPE) monitoring systems in support of all divisions of the Medicine HCG. Provides support to the timely and accurate onboarding of Licensed Independent Practitioner staff including recruitment and retention activities. Applies analytical and evaluative methods and techniques for assessing the effectiveness, efficiency, and compliance of key program processes. Participates in discussion, meetings, conferences and conference calls with management officials and employees to share information, investigate facts, present conclusions, recommendations, and alternatives, obtain concurrence, develop alternate courses of actions, and mutually resolve problems. Coordinates Chief's scheduling and timeline of projects and meetings and track workload and projects. Formulates recommendations for modifying, revising, or implementing procedures to improve the effectiveness and efficiency of administration operations. Responsible for working collaboratively with Medicine HCG leadership, healthcare providers, the Credentialing & Privileging (C&P) administrative specialists, and other administrative teams in managing the FPPE and the OPPE for the C&P Program. Analyzes clinical evaluation plans to ensure they meet standards and are thorough and appropriate to measure and document the clinical competence of the Licensed Independent Practitioner (LIP). Assures application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements. Coordinates incoming data from a variety of sources; establishes protocols for incoming data; organizes computerized data sets; and retrieves computerized data. Gathers, analyzes, documents and tracks program data from beginning to end ensuring C&P compliance. Applies technical skills to extract and analyze large datasets in a variety of formats (i.e., Access, Excel, Power Point, etc.). Manages and organizes information from various VA repositor to present data in reports and presentations to supervisors and managers. Applies analytical skills in understanding the data, noting key issues, and making data driven decisions that impact key areas of the C&P Program within Medicine HCG. Utilizes quantitative and qualitative skills to conduct healthcare provider industry analysis studies. Assesses internal and external communication to identify substantive issues in meeting program requirements. Makes adaptations or recommendations to larger internal processes and or policy changes to supervisors, establishes program work priorities to meet compliance. Understands and uses VISTA and HCG databases to provide reports. Implements tracking and monitoring systems for actions as indicated by the Credentials Committee. Assists in supporting MSO in providing insights and reports on state licensing board reporting requirements and state licensing board reporting correspondences. Provide oversight of recruitment and retention actions related to LIPs within the Medicine HCG including board actions, market pay reviews, biannual reviews, recruitment and retention incentives, pay for performance and performance appraisals. Participates in the development and implementation of local VAMC policies in accordance with The TJC standards, and VHA Handbooks and policies. Work Schedule: Full-time, Monday-Friday, 8:00 am-4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD143920 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. You may qualify based on your experience and/or education as described below: Specialized Experience: In addition to meeting the time in grade, you must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience working in a healthcare setting performing administrative program analysis and support related to medical staff credentialing and privileging (C&P) processes. Experience utilizing VA systems such as VetPro, VISTA, CPRS, and database tools such as Microsoft Access, Excel, and other reporting platforms. Experience applying analytical and evaluative methods to assess program effectiveness and compliance with VHA Credentialing & Privileging directives, Joint Commission (TJC) standards, and Federal and State regulations. Experience independently managing the end-to-end onboarding process for new employees, registry personnel, and contract staff, Expertise in troubleshooting pay issues, and maintaining organizational chart accuracy. Experience independently performing management and program analysis functions in a VA inpatient medicine healthcare setting. Serve as a subject matter expert (SME) for a Credentialing and Privileging (C&P) program. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have : Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.