Quality Assurance Manager

About the Job Savant Group is hiring a Quality Assurance Manager to lead and continuously improve the quality systems supporting our manufacturing, laboratory testing, and reference material activities. This is a hands-on leadership role for an experienced quality professional who can balance technical requirements with practical business needs. The Quality Assurance Manager will provide clear direction, establish accountability, identify risk, and ensure quality requirements are consistently understood and followed across the organization. Our environment extends beyond traditional ISO 9001 manufacturing quality. The role supports ISO 9001-certified manufacturing operations, ISO/IEC 17025-accredited laboratory testing, ISO 17034-accredited reference material activities, ASTM methods, customer specifications, and other technical requirements. Success in this position requires someone who is comfortable working closely with Engineering, Manufacturing, Testing, Operations, Sales, and leadership while maintaining the independence and judgment expected of the Quality function. The right person will be able to evaluate issues objectively, ask difficult questions when necessary, make sound decisions, and work collaboratively with teams to resolve problems without compromising applicable quality requirements. Who We Are The Savant Group isn't a just one company---it's a group of specialized businesses that solve complex, technical problems for customers around the world. Headquartered in Midland, Michigan, our companies---Savant Labs, Tannas Company, King Analytics, and the Center for Quality Assurance---build and support precision equipment and testing services used across lubrication, transportation, manufacturing, and energy industries. What matters more than what we do is how we do it. What You'll Own You'll provide leadership and oversight for our integrated Quality Management Systems and help ensure our products, reference materials, manufacturing processes, and laboratory results meet applicable customer, certification, accreditation, regulatory, and company requirements.You'll lead Quality Assurance personnel and work closely with Operations, Manufacturing, Laboratory, Engineering, Procurement, suppliers, customers, auditors, and executive leadership. Your mission will be to strengthen quality across the organization, identify and address risk, promote accountability, and help teams continuously improve how work is performed and documented. What You'll Do Lead, maintain, and continually improve Quality Management Systems supporting ISO 9001, ISO 17034, and ISO/IEC 17025 requirements Supervise, coach, and develop Quality Assurance Technicians and other assigned quality personnel Coordinate certification, accreditation, customer, and other external audits Serve as the primary quality liaison during audits and ensure findings and required follow-up actions are addressed on time Develop and manage the internal audit program, including audit schedules, reports, corrective actions, and effectiveness reviews Oversee quality manuals, procedures, work instructions, forms, specifications, records, and other controlled documentation Administer nonconformance and corrective-action processes, including containment, root-cause analysis, action planning, implementation, and effectiveness verification Oversee quality controls for incoming materials, in-process work, final product acceptance, laboratory quality control, and nonconforming products or materials Manage quality-related customer complaints and coordinate timely investigations, responses, corrective actions, and trend reporting Manage supplier-quality activities, including supplier qualification, performance monitoring, audit