Customer Quality Coordinator
Sunny South, ALJobSeen todaySeen in employer's feed today
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Job overview
The Customer Quality Coordinator supports customer-facing quality activities, including complaint handling, returns, after-sales issues, audits, and corrective-action follow-up. The role coordinates with internal departments and customers to analyze copper tube problems, reduce external quality losses, and support product promotion. The posting prefers someone with a background in customer dealings, public relations, and communication.
Skills & qualifications
Skills
Full job description
Coordinate with relevant departments to support the promotion of new products to customers Serve as the external contact for customer complaints and handle related information processing Compile and provide feedback on customer complaints, and reconcile and verify settlements related to external quality losses Handle and track customer returns, including processing and statistical reporting Manage after-sales quality issues, and assume corresponding responsibilities, highlighting GD Copper USA's service excellence. Support the reduction of external quality losses and promote technical communication with customers Analyze issues raised in customer complaints, assist customers in resolving copper tube related problems, and minimize quality losses Assist responsible departments in completing 8D report analyses, and track and verify the implementation of corrective actions Assist with and handle matters related to customer audits Support ISO audit Other quality related functions Prefer someone withbackground in dealing with customers, PR, and communication.
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