General Manager, Pest Control

Job Description

A rapidly growing home services organization is seeking an experienced and entrepreneurial General Manager to launch and lead its Pest Control Services division. This individual will be responsible for driving business growth, building customer relationships, managing branch operations, developing teams, and creating a strong presence within the local market.

The ideal candidate has experience in residential pest management operations and understands field service delivery, recurring revenue programs, route optimization, technician management, and customer retention strategies. This is an opportunity to build and grow a business unit from the ground up while partnering with executive leadership to execute long-term growth initiatives.

Responsibilities -Lead the launch and growth of the Pest Control Services division. -Drive branch revenue, profitability, and market share growth. -Build and maintain strong residential customer relationships. -Oversee all branch operations including service delivery, scheduling, staffing, routing, inventory management, budgeting, and performance tracking. -Recruit, train, and develop pest control technicians and office staff. -Resolve escalated customer concerns and maintain high customer satisfaction levels. -Ensure compliance with state regulations, licensing requirements, and safety standards. -Monitor operational, sales, customer retention, and financial KPIs. -Identify opportunities for recurring service agreements and business development. -Implement process improvements that support sustainable growth and operational excellence.

Skills and Requirements

-3+ years of leadership experience within pest control or related residential service operations. -Experience managing customer relationships and driving business growth. -Proven success leading teams and achieving operational and financial objectives. -Strong understanding of service-based business operations and performance management. -Excellent communication, leadership, and problem-solving skills. -Startup, branch-launch, or business expansion experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].