Field Applications Engineer
Boston, MAJobPosted 2 days agoStill listed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
Sea Machines Robotics is recruiting an experienced, customer-facing Field Applications Engineer based at its Boston office. The role coordinates deployment and service of autonomous marine technology on customer vessels worldwide, working with dealers and customers. The engineer monitors product performance, resolves field issues, and supports product documentation and equipment maintenance. The position requires significant travel, stated as 25–50%.
Skills & qualifications
Skills
Qualifications
Full job description
Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. and machine learning to disrupt the massive maritime transportation market. Our tech provides ships and workboats the intelligence to work remotely, increases safety for maritime crews, and radically improves operator productivity.
We’re recruiting for an experienced customer-facing, marine systems Field Application Engineer to join our team. The position will be based at our Boston, MA office. You’ll travel to customer and dealer sites worldwide to coordinate Sea Machines product deployment and service on customer vessels. You have demonstrated aptitude with marine vessel controls, electronics and mechanical systems. You have solid experience installing and commissioning complex hardware/software products and have excellent communications skills. You’re hands-on, innovative and passionate about new technology.
Responsibilities
- Coordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.
- Monitor Sea Machines product performance in customer fleets.
- Respond to customer support inquiries and provide timely resolution of customer field issues.
- Maintain regular communications and reporting of any field issue to the operations and technology teams.
- Provide input to product documentation including installation, service and user manuals.
- Service test boat and office simulation equipment when required.
Requirements and Skills
- 7+ years of installation and service experience for complex hardware/software technology products
- A background in supporting marine systems, controls, PLCs and electronics is required to be successful in this role.
- Must be skilled in electrical troubleshooting and test equipment use.
- Foster a customer support culture based on execution, quality and responsiveness.
- Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.
- Ability to work collaboratively across departmental functions.
- Significant travel is required for this position 25-50%
- Minimum of an Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.
Desired Skills and Experience
- Marine certifications or licenses are a plus.
- Linux experience, networking experience, coding experience are all helpful although not required.
How this job compares
Set against the 2,071 open Customer Support jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This postingNot listed
- Massachusetts median$84–119K/yr25 salary ranges
- US median$21–27/hr586 hourly ranges
- Openings
- Olive Jobs lists 49 open Customer Support jobs in Massachusetts and 2,071 across the US. 12% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Eastern Bank4 open
- ASM Research, An Accenture Federal Services Company3 open
- MathWorks3 open
- Experience
- This posting asks for at least 7 years of experience — more than three in four Customer Support postings that state a minimum ask for (median 3 years, across 1,269 postings).
- Education
- This posting asks for a bachelor's degree; 228 of the 2,071 open Customer Support jobs (11%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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