Service Center Coordinator

JOB TITLE: Service Center Coordinator

STATUS: Non-Exempt, Hourly

SUPERVISIOR: Director or Assistant Director

PAY: $26.00/hour

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

Provides overall supervision and oversite of the Grays Harbor Service Center. This center functions in collaboration with a local committee. Services range from food bank, financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Model an open, client-centered, compassionate, non-judgmental approach

• Set boundaries and adhere to eligibility and other program guidelines

• Meet and follow all Salvation Army policies & program requirements

• Balance and manage multiple tasks and priorities

• Respond to crisis situations in a calm, positive manner

• Complete tasks, projects and daily requests in a timely manner

• Provide effective oral, written, and electronic communication

• Provide oversite of daily activities and to day to day operations of the center

• Attend agency and staff meetings as determined by supervisor

• Banking / Billing- Make deposits daily as needed as well as process and code vouchers for payment

• Budget, track, and provide financial stewardship for all Salvation Army funds and donations

• Record, report and manage all in kind donations

• Meet goals and outcomes set by the program and supervisor

• Social Services

• Interview and asses’ clients’ needs while keeping good records of services provided

• Provide referrals to both internal and external resources as necessary

• Answer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed

• Maintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources

• Volunteer Management

• Increase and leverage volunteerism in Grays Harbor County

• Provide effective leadership and training to volunteers

• Community Collaboration & Outreach

• Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activities

• Participate in a monthly Committee meeting

• Programs

• Coordinate, recruit, and grow the center programs which include but not limited to food bank, Christmas Distribution, Kettles, Summer Camp and Back to School programs

• Emergency Preparedness- facilitate and coordinate planning center preparedness and training

• Perform other duties associated with the general responsibilities of the center and/or as assigned by supervisor

EDUCATION AND WORK EXPERIENCE:

• High School diploma.

• Five years social service experience preferred; three years acceptable.

• Good verbal and written communication skills.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail

• Self starter

• Team player

• Strong use of the English language in verbal and written communication

• Excellent telephone skills

• Ability to work in a fast-paced environment and maintain poise under pressure

• Customer service mindset

• General accounting or bookkeeping knowledge

• Strong analytical and research skills

• Proficient typing skills (60 words per minute)

• General knowledge of business protocols

• Ability and willingness to keep information confidential

• Driving: Must possess valid State of Washington driver's license, be able to pass the Salvation Army motor vehicle report standards

SOFTWARE-RELATED SKILLS:

• Microsoft Office products suite - Word and Excel required, Microsoft PowerPoint, helpful

• Working knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

• Ability to climb stairs

• Ability to operate a telephone, desktop, or laptop computer

• Ability to lift up to 25 lbs.

• Ability to access and produce information from a computer

• Ability to understand written information

• Ability to work independently and as part of a team

Working Conditions:

Work is performed in an indoor environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar.

Work Schedule / Location:

In-person at Grays Harbor Service Center.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.