EDC Customer Service and Quality Manager

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for overseeing quality management systems, supervising QA (Quality Assurance) staff, conducting audits, and addressing quality issues with the production team to ensure products meet industry standards and customer expectations.

Major Tasks, Responsibilities and Key Accountabilities

• Develops, implements, and maintains comprehensive quality systems for multiple operations, ensuring alignment with industry standards and company objectives.

• Plans, conducts, and manages internal and external quality audits and inspections to identify areas of improvement.

• Collaborates with production team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.

• Maintains accurate and up-to-date records of quality documentation, including policies and procedures, quality checks, and test results. Prepares and presents regular reports on quality performance and improvement initiatives to senior management.

• Addresses and works to resolve customer complaints and quality issues promptly. Implements customer feedback to improve product quality and customer satisfaction.

Nature and Scope

• Experience provides solutions.

• Ensures that work is performed consistently with company policies and procedures.

• Leads a group or team of support, craft, or lower-level professional associates.

Work Environment

• Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.

• Ability to lift and carry up to 50 lbs. in a physical environment

• Ability to stand for period of time up to and exceeding 60 minutes.

• Ability to make repetitive movements, such as bending or squatting.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

Preferred Experience in Quality Management.

Strong knowledge of Quality Assurance methodologies, tools, and best practices.

Proficient in using QA tools and equipment.

Proven customer service experience, including effective communication, problem-solving, and the ability to handle challenging situations with professionalism and empathy

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

For California job seekers:

Pay Range

$73,500.00-$117,500.00 Annual

California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs (https://whitecap.jobs/)

Functional Area Field Operations

Work Type On-Site

Recruiter Lanaro, Gabriela

Req ID WCJR-037095

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.