Telecommunications Agent 1 - Information Desk
Enola, PAFull-timeSeen 1w agoSeen in employer's feed 5 days ago
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Job overview
The Telecommunications Agent 1 provides 24/7 telephone coverage for Penn State Health Hampden Medical Center, assisting callers in-house and outside with courtesy and compassion. The role contacts providers through their preferred methods, activates and documents emergency and non-emergency procedures, and provides patient information and directions at the front desk while maintaining a neat lobby. It also sends emails about emergent changes received after hours.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.
Penn State Health - Hampden Medical Center
Location: US:PA:Enola
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: Varied day shift and every other weekend
Recruiter Contact: Samantha Leiss at [email protected] (MAILTO://[email protected])
SUMMARY OF POSITION:
Provide 24/7 telephone coverage for PSH Hampden Medical Center. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Send an email to reflect any emergent changes that may come in after hours.
MINIMUM QUALIFICATION(S):
- High School Diploma or GED required
PREFERRED QUALIFICATION(S):
- One (1) year related experience
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
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Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
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Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
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Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
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Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
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Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH HAMPDEN MEDICAL CENTER?
Penn State Health Hampden Medical Center brings acute inpatient medical services to communities in Cumberland, Perry, and York counties. The facility features 108 private inpatient beds and an attached outpatient medical office building.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Position Telecommunications Agent 1 - Information Desk
Location US:PA:Enola | Service and Trade | Full Time
Req ID 104188
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