Casino Floor Customer Service Attendant

Vernon Downs

Vernon, NYFull-time$16.5–17/hrSeen 1mo agoSeen in employer's feed 3 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New roles like this one near Vernon, NY, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.
Tailor your résuméRewritten against this posting, every reworded bullet shown before and after.
Practice the interviewA voice mock interview built from this job description.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, every reworded bullet shown before and after.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

$16.5–17/hr

Location

Vernon, NY

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The casino floor customer service attendant provides excellent guest service, supports a fun experience, oversees morale and direction of front‑line associates, inspects equipment, handles racing programs and resolves bill and ticket jams, and performs other duties as assigned.

Skills & qualifications

RequiredNice to have

Skills

Guest ServiceEquipment InspectionProblem IdentificationRepairRacing Program ManagementVLT Machine OperationSupervisionTrainingCommunication

Qualifications

High School Diploma or GEDPrevious Work Experience With the Public

Full job description

Regular Hourly Full-Time

Vernon, NY, US

Salary Range: $16.50 To $17.00 Hourly

CASINO FLOOR CUSTOMER SERVICE ATTENDANT

Casino Floor Customer Service Attendant job description summary:

The casino floor customer service attendant is responsible for various service areas of the Operations department.

Essential duties of the casino floor customer service attendant include the following:

Provide excellent guest service to both internal and external guests.
Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
Responsible for the morale and direction of all front-line associates.
Routinely inspects all supported equipment, identifying potential problems and repairing same, if possible.
Responsible for providing racing programs and the removal of bill and ticket jams in the self-bet machines in the VLT building and hotel.
All other duties as assigned to the casino floor customer service attendant.

SUPERVISORY RESPONSIBILITIES:

Directly supervises the activities of Operations Attendants and directly supervises the activities of all VLT systems in the VLT building.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems with customers and departmental associates.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Previous work experience with the public preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret simple documents, such as safety rules and regulations, technical procedure manuals, instructions, and basic correspondence, reports and memos.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit