Case Worker

Greater Outreach Services, Inc. is seeking an experienced Case Worker who will provide direct support to adults and/or youth living with mental health conditions and/or substance use disorders. The Case Worker will be responsible for supporting team members and delivering services that lead to satisfactory outcomes for clients. You'll help them navigate systems that are often hard to reach: benefits, housing, medical and behavioral health care, employment, and legal support. This is a frontline, relationship-driven role. Responsibilities: Maintain a caseload, providing outreach, engagement, and ongoing case management. Conduct intake, strengths-based assessments, and collaborative service planning. Deliver crisis intervention and de-escalation; connect clients to emergencies and urgent care as needed. Support clients in accessing and maintaining housing, benefits (Medicaid, SNAP, SSI/SSDI), food, transportation, and identification documents. Provide or coordinate transportation, accompaniment to appointments, and warm handoffs to treatment providers. Use motivational interviewing, harm reduction, and trauma-informed approaches in day-to-day work. Participating in team meetings Facilitate referrals and follow-up to confirm services were received. Maintain timely, accurate, and complete records in the electronic health record, including progress notes, service plans, contacts, and outcomes. Meet agency, funder, and regulatory documentation standards and deadlines. Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, and state law. Attend supervision, staff meetings, and required training. Build and sustain relationships with community partners, landlords, employers, and faith-based and mutual-aid organizations. Qualifications: Bachelor's degree in social work, psychology, human services, or related field OR equivalent combination of education and lived/worked experience. At least 2 years of experience working with people experiencing mental health illness and substance use disorders. Valid driver's license, reliable transportation, and ability to pass background checks. Ability to work with people in acute distress without judgment; comfort with harm reduction and low-barrier approaches. Strong written documentation and organizational skills. []{style="font-size: 10pt; font-family: Symbol "}