IT Manager II / IT Manager II - 194212

We are seeking someone who is a "cut above" the average IT professional. The ideal candidate is a leader and team player in support of the agency. A strong interest in the field is desired. The role involves working with various departments to support computer systems and peripherals. Here at the SCDMV we value teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is in the IT / System Shared Services Unit, at SCDMV Headquarters in Blythewood, SC.

Responsibilities of the IT Manager II

• Manages the daily activities of the server team and collaborate server activities with other teams.

• Uses the DMV IT trouble ticket system to create, monitor, and close tickets. Responsible for mentoring, training, developing, and evaluating server staff via the EPMS process. Manages all aspects of the server security in coordination with the Security Team, Network Operations, and Desktop Support.

• Supervises the administration, management, and monitoring of the SCDMV server infrastructure within the Shared Services environment.

• Provides technical direction to other server team members regarding Microsoft products/services such as Azure Cloud Services, Office 365, Azure AD, Exchange, DHCP, DNS, SCCM, and Virtual Infrastructure Management.

• Oversees Server infrastructure support by troubleshooting and resolving server problems and advanced level issues affecting client delivery systems in the SCDMV computing and storage Shared Services environment.

• Responsible for performance monitoring, software lifecycle patching and management, monitoring and managing the Shared Services environment, server security, and technical documentation of system configurations.

• Provides IT Infrastructure Director with short/long-term technical modernization, budget forecasts, including review of shared services invoices and its accuracy.

• Continuously provides recommendations for improving the virtual and Shared Services environment and creating a roadmap to enhance the server infrastructure. Ensure proper procedures on updating configurations and documentation.

• Performs other related duties as may be assigned by IT Infrastructure Director.

• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues.

• Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log.

Minimum Requirements

• A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology.

• Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Knowledge of the principles and techniques of planning, development, support, maintenance, monitoring, and administration of agency servers and cloud services, including Microsoft 365 platform (Exchange, SharePoint, M365 Administration, Azure Active Directory, Teams, lntune, OneDrive, Microsoft Defender, Compliance Center, Security Center, and related applications) and Shared Services infrastructure (Active Directory, Group Policy, DNS, DHCP, file and print services, SCCM, and Windows Server) to ensure maximum efficiency, uptime, and security.
• Effective oral and written communication skills. Team builder.
• Works under the general guidance of the IT Infrastructure Director.
• Employee has general discretion to use own good judgement in accordance with industry best practices and agency procedures.
• Knowledge of agency needs/priorities.
• Ability to manage a team of server engineers, Microsoft 365 Admins, and contractors.
• Must have a valid SC Driver's License.
• May be required to work outside of normal 8:30 am - 5:00 pm.
• Must reside within a 40-mile radius of Blythewood HQ.
• Required to keep state provided cell phone on and nearby at all times.

Agency Preferred

• Experience preferred in: powershell/batch file scripts, endpoint/server/network security, software and vulnerability management, VMware, vSphere, and Windows Hyper-V administration, and enterprise storage management.

What’s in it for you? At the SCDMV, you have the opportunity to be a part of an exception team and diverse culture that nurtures mutual success for our customers, employees, and state. If you have the ideas to make agency training even stronger, this position may be for you. Bring those ideas and a desire to develop yourself and our team for optimal success.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for challenging and rewarding career!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.