Microsoft D365 Customer Engagement Director

Job Duties

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM is seeking a Director to join our MicrosoftD365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Basic Qualifications:

7+ years of experience implementing Microsoft CRM or D365 CE required

Microsoft D365 CE implementation experience (multiple projects)

Analyze front office processes (sales, marketing and customer service) toidentify opportunities for improvement

Perform gap analysis between a client's requirements and the functionalitywithin Microsoft D365 CE

Configure the application to meet a client's requirements using the MicrosoftD365 CE

Demonstrated ability to take initiative and manage the consulting team aswell as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project

Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines

Implement and deploy Microsoft D365 CE

Knowledge of and proficiency with the native configuration and customizationtools exposed from Microsoft D365 CE

Implementation of proper quality assurance processes including unit andexploratory tests of all new development efforts and debugging/research/identification of suspected bugs

Developing Microsoft D365 CE strategies, best practices and approaches

Design and integrate business processes and data flows between MicrosoftD365 CE applications and other applications, such as back office/ERP applications

Preferred Qualifications:

Demonstrated ability to take initiative and work in a self-directed mannerand develop strong working relationships with clients

Relevant, hands-on work related experience working within a team environment

Desire to learn, grow and exceed both management and client expectations

Superior organizational, writing, interpersonal and communication skills,attention to details, ability to multi-task and meet deadlines

Prior experience, background and interest in sales, business development andpractice development a plus

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

7 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$134,000.00 - $269,000.00 / Annually

Postal Code

55402

Job Type

Full Time

Place of Work

On-site

Requisition ID

JR120716

Job Benefits

Not specified