Inside Sales Customer Service Tech

Summary Work on applications, troubleshooting service issues, and customer relations. Monitor outside sales teammate and work together creating adequate targets for sales gain. Work closely with Builders and Dealers to sell LNS ChipBlaster and gain market share. Essential Duties and Responsibilities include the following. Other duties may be assigned. Prepare quotations for end users, dealers, and builders. Conduct phone calls with Builders and Dealers on a regular basis promoting LNS ChipBlaster product line. Take phone calls from End Users as needed to assist with applications. Work in unison with Outside Sales and complete any follow up required. Attend Trade Shows, Customer Open Houses, etc. as needed. Review projects and quotes with National Product Manager in order to close more projects. Submit ECN's to engineering for cost. Log RGA's when a machine is being returned. Record Demo Machines for returns. Monitor Demo Machines at Customers. Supervisory Responsibilities This job has no supervisory responsibilities. [Requirements]{#ContentPlaceHolder1_lblPositionRequirements} Competencies To perform the job successfully, an individual should demonstrate the following competencies: Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments. Project Management - Coordinates projects; communicates changes and progress. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Keeps others informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations. Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops innovative approaches to meeting customer needs. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process. Personal Appearance - Dresses appropriately for position. Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction. Dependability - Commits to long hours of work when necessary to reach goals. Planning/Organizing - Uses time efficiently. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience College degree or relevant two years experience. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, Mathematical Skills Use math skills daily. Examples include, but are not limited to, calculating sales discounts and margins to determine sale price, discounts, and net price; calculating surface feet as well as cutting tool feed rates, and machining speeds for customers; quote calculations for quantity discounts; detailed spreadsheet calculations for compiling and analyzing data, etc. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist . Computer Skills To perform this job successfully, an individual should have knowledge of Manufacturing software; Order processing systems and Microsoft products such as Teams, Word, Excel, and PowerPoint; plus, sales software such as Salesforce. Certificates, Licenses, Registrations Drivers licenses Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.