Network Support Technician

Description

The AGUN program is a highly demanding mission requiring expert technical and professional support to sustain the Army's global wide area network and security infrastructure. The selected candidate will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.

This role includes resolving service tickets, implementing approved network changes, supporting operational workflows, and collaborating with technical teams to maintain and improve network performance across a global environment.

Active Secret Clearance required to be considered for this position.

Primary Responsibilities

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.

• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.

• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.

• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.

• Escalate incidents and service requests to higher-tier support teams when required.

• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.

• Provide Tier II operational support for the Army's global network infrastructure.

• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.

• Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.

• Support network migration, integration, and operational sustainment activities.

Basic Qualifications

• Bachelor's degree with 2+ years of relevant experience, additional directly applicable experience may be considered in lieu of a degree.

• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.

• Demonstrated experience supporting Cisco SD-WAN environments.

• Knowledge of Software Defined Networking (SDN) concepts and technologies.

• Experience with virtualization technologies, including VMware.

• Experience supporting Red Hat Enterprise Linux environments.

• Hands-on experience with InfoVista network performance management tools.

• Experience working with two or more of the following network technologies:

• Cisco DNA Center / Prime

• Juniper Networks

• Palo Alto Networks

• Dell Networking

• Junos Space

• AppGate

• Experience utilizing IT Service Management (ITSM) ticketing tools.

• Strong understanding of networking concepts, protocols, and technologies, including:

• LAN/WAN

• BGP

• TCP/UDP

• IPSec

• VPNs

• Layer 2/Layer 3 Routing

• Firewalls

• SFTP

• SSH

• SCP

• SNMP

• NTP

• Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.

• Strong written and verbal communication skills.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) certification or equivalent.

• Experience with Linux shell scripting.

• Experience with GitLab source control and CI/CD pipeline development.

• Experience using JIRA and Confluence.

• Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.

• Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.

• Experience with two or more of the following technologies:

• NetFlow

• Elastic

• Kafka

• Grafana

• Prometheus

• Nexus Repository

• Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.

• Knowledge of U.S. Army network security requirements and enterprise network infrastructure operations.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 22, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/) .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER: R-00195204

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.