Surgery Scheduler (Mercy Urology)

UPMC Department of Urology is hiring a full-time Surgery Scheduler to join their team at Mercy Hospital. This is a Monday through Friday daylight position with primary hours being 7:30am to 4pm. Hours may vary slightly due to clinic and operational needs. We are looking for someone with a customer service background, can multi-task, posesses organizational skills, and has general knowledge of health care terminology.

This role offers a career ladder for advancement and promotional opportunity!

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.

• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

• Ensure that informed consents are signed.

• Provide patients with pre and postoperative instruction according to service specific guidelines.

• Coordinate patient education seminars and schedules physicians accordingly.

• Collect data for research study.

• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

• Ensure all billing and insurance information is current and accurate.

• Complete special projects as assigned.

• Act as liaison between patient and referring physicians.

• Obtain pre-certification and/or referral prior to the date of the procedure.

• Coordinate and track internal and external marketing efforts.

• Attend and schedule department meetings.

• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

• High school diploma or equivalent required.

• Completion of a medical assisting program or 2-4 years experience in a medical field.

• Proficiency in medical terminology preferred. General knowledge of computer software and practice management databases is essential. Knowledge of the Epic practice management programs preferred.

• Strong organization, time management and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

• Ability to deal compassionately and professionally with patients is essential.

• Work independently and possess sound decision-making skills. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

• Ability to prioritize work demands.

• Ability to consistently maintain confidentiality with regards to all job assignments and related information.

• Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran