Director, Project Management & Resource Operations

SummarynnThe Director, Project Management and Resource Operations provides strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services. This role is accountable for building a scalable delivery operating model that improves project predictability, customer experience, portfolio visibility, financial performance, and resource utilization.nnThis leader ensures customer commitments are delivered on time, within scope, and aligned to expected business outcomes. The Director drives delivery governance, portfolio health, resource orchestration, risk management, and continuous improvement across complex professional services engagements. The role uses data, automation, and AI-enabled capabilities to improve decision-making, identify risks earlier, reduce administrative burden, protect project margin, and enable proactive business leadership.nnAs a senior Services leader, this position serves as the executive escalation point for significant delivery, customer, financial, and resource risks. The Director partners closely with Professional Services, sales, finance, practice leadership, delivery teams, and customer stakeholders to ensure consistent execution, stronger accountability, and a more scalable, customer-obsessed delivery model.nnEssential Duties and ResponsibilitiesnnPMO and RMO Leadershipn* Leads the integrated PMO and RMO operating model, including project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure.nn* Establishes clear decision rights, standards, and accountability across PMO, RMO, Engagement Managers, practice leaders, sales, finance, delivery teams, partners, and customer stakeholders.nn* Builds forward-looking capacity and demand management capabilities using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data.nn* Ensures projects are assigned the appropriate project leadership and technical resources based on customer needs, required skills, delivery complexity, availability, location, and financial considerations.nnDelivery Governance and Portfolio Managementn* Defines and maintains a scalable project delivery framework with differentiated governance based on engagement value, risk, complexity, customer impact, delivery model, and contractual exposure.nn* Owns portfolio health reporting and executive governance, connecting delivery, financial, customer, schedule, scope, resource, and quality indicators.nn* Establishes thresholds and operating mechanisms for escalation, recovery planning, executive sponsorship, corrective action, and closure.nn* Leads project recovery efforts for high-risk or strategically important engagements and ensure corrective actions have accountable owners, dates, and measurable outcomes.nn* Governs delivery involving strategic vendors, subcontractors, and acquired organizations.nn* Ensures consistent application of the PMO operating framework while simplifying requirements where additional rigor does not improve customer or business outcomes.nnCustomer Experience and Executive Engagementn* Establishes customer experience standards across project initiation, planning, execution, escalation, communication, transition, and closure.nn* Ensures project managers provide proactive, transparent, and outcome-oriented customer communication.nn* Uses customer feedback, CSAT, escalation trends, closure reviews, and lessons learned to identify systemic improvement opportunities.nn* Serves as executive sponsor or escalation leader for high-risk and strategically important engagements.nn* Partners with sales and delivery leaders to restore customer confidence when execution, scope, resource, or communication issues place an engagement at risk.nnFinancial and Commercial Performancen* Owns PMO and RMO operating performance, budgets, workf