Account Manager

Description

Job Title: Account Manager

Job Type: Contract-to-Hire

Schedule: Monday-Friday 8am-5pm

Work Location: Austintown, OH, Hybrid, 3 days on site, 2 days work from home (Training: roughly 1 month 100% on site)

Pay Rate: $22-$26

Responsibilities:

• Assist in leading informational sessions to update the department initially and continually on client changes and expectations, including client specific department guidelines and processes.

• Updating customer contacts and site managers via phone and/or email, and customer websites with continuous real time work order information as needed.

• Respond and assist resolution of client complaints, issues, and concerns during normal and afterhours situations.

• Proactively monitor open and high-priority work orders in a 24/7/365 environment.

• Professionally answer incoming service call requests from customers via telephone, email, and various systems.

• Assist in day-to-day coordination and completion of client work to service expectations.

• Schedule and lead data, agenda, and intent of client Quarterly Based Reviews, Annual Based Reviews, and conference calls.

• Provide insights into profit/loss analysis on clients within your scope.

• Apply internal reports to benchmark client performance.

• Understand, communicate, and enforce contract knowledge, i.e., SLA’s/KPI’s, contracted scope of services.

• Initiate and drive contract anniversary and change order amendments.

• Identify and deploy areas of opportunity for account growth and profitability.

• Support client project requests including capital programs and upgrades.

• Assist larger account operations team with backlog items due to absence, overflow, etc.

• Review financial information to prepare and adjust operational budgets to promote profitability and approve costs.

• Review Accounts Receivables for clients within scope and follow tools and processes to meet goals.

• Utilize multiple systems to access, change or input information regarding service requests and other issues.

• Research and resolve issues using available resources.

• Communicate and coordinate with internal departments.

• Understand and execute procedures accurately with prioritization.

• Generate and access databases and reports as deemed necessary by management.

Requirements

Minimum Requirements:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• 2+ years of account coordination, facilities, or related experience

• Proficiency in Microsoft Office and other standard business applications

• Customer service or service industry experience preferred

• Strong communication, interpersonal, and organizational skills

• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment

• Able to work effectively in a team setting and build professional relationships with coworkers, vendors, clients, and management

• Demonstrates professionalism, sound judgment, honesty, and integrity

• Maintains a positive attitude and adapts well to change

• Strong problem-solving skills with the ability to respond with urgency, follow through thoroughly, and remain effective under pressure

• Able to provide clear direction and communicate responsively with clients and internal teams

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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