Manager, Performance Improvement - Hybrid

Job Description

Discover more and grow your career at Cedars-Sinai.

Cedars-Sinai is a nonprofit academic healthcare organization serving the diverse Los Angeles community and beyond. The Performance Improvement department helps our growing organization think in a structured manner in order to respond to the needs of our patients, staff, and community. The team brings a system wide perspective to problem identification and solution development. The teams expertise is in problem solving that leads to sustained operational improvement by the process owner.

Beyond an outstanding benefits package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of care we strive for.

What will you be doing?

The Manager, Performance Improvement provides operational, strategic, and people leadership for the Performance Improvement department. Reporting to the Director, this role helps establish departmental priorities, manage the Performance Improvement portfolio, develop team capabilities, and ensure that improvement work is aligned with Cedars-Sinai’s strategic goals.

The Manager will:

• Lead the day-to-day operations of the Performance Improvement department, including goal setting, workload planning, resource allocation, and performance monitoring.

• Translate organizational priorities into short- and long-term departmental goals, objectives, and action plans.

• Partner with the Director to develop accountability systems, policies, procedures, and operating standards.

• Monitor departmental effectiveness and promote continuous improvement in systems, processes, and services.

• Manage the Performance Improvement portfolio, including project intake, prioritization, tracking, reporting, and use of supporting tools and infrastructure.

• Collaborate with leaders across Cedars-Sinai to identify barriers, facilitate solutions, and advance performance improvement goals.

• Provide guidance to staff on improvement methodologies, process mapping, measurement plans, dashboards, data interpretation, and sustainability planning.

• Facilitate multidisciplinary improvement teams and support leaders and process owners in achieving measurable outcomes.

• Prepare written communications, reports, presentations, and recommendations for audiences at all levels of the organization.

• Participate in the annual budget process and manage operational and capital expenses within assigned authority.

• Establish appropriate fiscal controls and monitor department spending.

• Recruit, onboard, supervise, coach, and evaluate staff.

• Assign work, manage schedules, monitor deadlines, and address performance or conduct concerns in accordance with organizational policies.

• Develop staff competencies and professional development opportunities.

• Maintain working knowledge of performance improvement methodologies and applicable accreditation, regulatory, and licensing requirements.

• Support compliance with relevant CMS Conditions of Participation, QAPI expectations, The Joint Commission standards, NCQA requirements, and other applicable regulations.

• Support the Director with strategic initiatives and other activities related to operational alignment.

• Perform other duties as assigned.

Qualifications

Minimum Requirements:

Bachelor’s degree in quality, business administration, health care administration, a clinical discipline, or a related field.

Five (5) or more years of experience in operational leadership, performance improvement, quality, or health care consulting within a hospital or health system.

Experience leading multidisciplinary teams, facilitating improvement work, and managing multiple complex projects.

Working knowledge of process improvement methodologies and statistical process control.

Demonstrated analytical, problem-solving, project management, and organizational skills.

Ability to communicate effectively and build collaborative relationships with employees, physicians, executives, and other stakeholders.

Knowledge of health care regulations, accreditation standards, and licensing requirements.

Ability to work independently, exercise sound judgment, and adapt to changing priorities.

Preferred Qualifications:

Master’s degree in business administration, health care administration, quality, public health, or a related field.

Experience managing individual contributors and/or supervisors.

Experience in an acute care hospital or academic health system.

Experience developing measurement systems, dashboards, and data-driven performance reports.

Professional certification in quality, performance improvement, project management, or related discipline.

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Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.