Transportation Specialist

NOW HIRING: TRANSPORTATION SPECIALIST - FULL-TIME Help connect Hilltown residents to the places and services they need. Hilltown CDC is seeking a Transportation Specialist to join our transportation team and help ensure that older adults, people with disabilities, and other Hilltown residents have safe, reliable transportation to essential destinations. This is a hands-on, people focused position combining customer service, scheduling, dispatch support, problem solving, and administrative duties. WHAT YOU'LL DO - Answer calls and assist riders with scheduling, changes, and cancellations - Schedule and dispatch daily trips using transportation software - Communicate with and support drivers throughout the day - Monitor daily operations and respond to changing schedules, weather, vehicle availability, and other circumstances - Provide friendly, professional customer service - Assist with driver onboarding and required documentation - Prepare scheduling and operational reports - Maintain accurate records and electronic files WE'RE LOOKING FOR SOMEONE WHO IS Organized - Dependable - Compassionate - Tech-Savvy - Calm Under Pressure - A Team Player The ideal candidate will have experience in scheduling, dispatching, customer service, transportation, logistics, healthcare, or administration. Strong communication, organizational, computer, and problem-solving skills are essential, along with the ability to manage multiple priorities and work independently as part of a team. WHY THIS POSITION MATTERS If you enjoy helping people, solving problems, staying organized, and making a difference in rural communities, we'd like to hear from you. POSITION DETAILS Location: Hilltown CDC - Chesterfield, MA Schedule: On-site during scheduled work hours Hours: Monday-Friday, 8:30am-4:30pm, 37.5 hours per week Pay: $22.50-$25.50 based on experience Hilltown CDC is an Equal Opportunity Employer committed to creating an inclusive workplace.