Account Services Clerk I (NCL05) - Oahu

Account Services Clerk I (NCL05) - Oahu

Date:Oct 5, 2026

Location: Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: 10/09/2026 at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt)

JOB FUNCTION:

Clerical Pool – Performs clerical work for the division.

ESSENTIAL FUNCTIONS:

• Performs cash processing duties as assigned; applies payments to customer accounts and prepares checks for deposit to banks.

• Obtains records or other information for customer accounts from various files and registers.

• Checks records for payments made on customer accounts.

• Processes nonroutine bill payments for HECO, HELCO, and MECO and field work documents using the on-line system for HECO bills.

• Writes up bill inquiries received.

• Answers telephones and takes messages; provides routine information or prepares orders as directed.

• Sorts and distributes bills, work orders, and computer reports; maintains log and files.

• May obtain information from customers, banks, telephone company, etc. concerning maintenance of records and proper application of payments.

• Types letters, reports, bills, etc.; maintains various files.

• Assists and/or substitutes for other clerical personnel in the division.

• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

OTHER RESPONSIBILITIES:

• Performs similar and incidental duties as required.

• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

BASIC QUALIFICATIONS:

• Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).

• Note: Employees who have taken and passed the General Clerical Test do not need to take the SASS.

• Ability to type a minimum of 45 w.p.m. (to be determined by Company administered performance test) or be able to pass a standardized proficiency test on a computer terminal (to be determined by Company administered performance test).

• Ability to pass a 10-key adding machine/calculator test (to be determined by a Company administered test).

Role: Non-Exempt

Number of Vacancies: 1

Work Schedule:Monday- Friday

Work Hours: 7:30 am - 4:00 pm

Lunch: 30 minutes

Location: Honolulu – Oahu

Wage: $20.39 – $25.94

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us athttp://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

By submitting an application for the position, candidates:

1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and

5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status.

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email [email protected].

This list may be amended, updated or revised from time to time without notice.

Nearest Major Market:HonoluluNearest Secondary Market:Hawaii