Guest Services Associate (Temporary Position)

PRIMARY FUNCTION: A Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.

PAY GRADE: $16.50 per hour

FLSA STATUS: Non-Exempt

TERMS OF EMPLOYMENT: Temporary Work - Must be at least 16 years of age.

EDUCATIONAL LEVEL: High School or College Student

CERTIFICATION/LICENSE REQUIRED: None

Key Responsibilities: Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exits Scan and verify tickets, assist with seating, and manage crowd flow in assigned sections Support box office operations, including ticket sales, will call, and resolving ticketing issues Assist VIPs, suite holders, and special guests with entry, seating, and personalized service Monitor guest areas to ensure safety, cleanliness, and adherence to venue policies Respond to guest questions, concerns, or issues in a professional and timely manner Provide support during emergencies by following venue procedures and guiding guests safely Collaborate with event staff and security to maintain a smooth and organized environment Hospitality & Suite Support: Welcome guests to premium seating areas and hospitality suites Check credentials and ensure proper access to restricted areas Assist with guest needs in suites, including directions, basic service support, and coordination with catering staff Maintain a clean, organized, and professional appearance in VIP areas Skills & Qualifications: Strong customer service and communication skills Professional, friendly, and approachable demeanor Ability to remain calm and helpful in high-traffic, fast-paced environments Problem-solving skills and attention to detail Team-oriented with the ability to follow directions and venue procedures Flexible availability, including evenings, weekends, and holidays Ability to stand and walk for extended periods Preferred (Optional): Previous experience in customer service, hospitality, or event staffing Experience handling ticketing systems or guest relations Experience working with VIP or high-profile guests

APPLICATION PROCEDURES: Applicants should attach a cover letter stating their specific area of interest, i.e., Human Resources, Technology, Communications or Special Education. Applicants should complete an application at www.dcssga.org. (Click on "Employment" then "Job/Vacancies/Postings" to link to classified application.)