Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support receivables activities for a service-focused organization. This Contract position is ideal for someone who can manage collection efforts effectively while maintaining strong customer relationships. The role focuses on resolving outstanding balances, monitoring account status, and helping improve cash flow through consistent follow-up and accurate documentation.

Responsibilities:

• Contact commercial and consumer accounts regarding past-due balances and work toward timely payment resolution

• Review aging reports and prioritize collection activity based on account status, risk, and payment history

• Document all collection efforts, customer communications, and repayment arrangements in the appropriate systems

• Collaborate with billing and internal teams to investigate account discrepancies and support accurate account resolution

• Negotiate payment plans when appropriate while following company policies and established collection procedures

• Monitor open receivables and escalate delinquent accounts as needed to support recovery efforts

• Provide attentive customer service while handling sensitive payment discussions with tact and accuracy Requirements • Experience handling commercial and consumer collections in a detail-oriented business environment

• Working knowledge of credit and collections practices, including account follow-up and delinquency management

• Familiarity with billing collection processes and account reconciliation activities

• Ability to communicate clearly and confidently by phone and in writing when discussing payment issues

• Strong organizational skills with the ability to manage multiple accounts and maintain accurate records

• Proficiency with standard office systems and collection tracking tools

• High attention to detail and sound judgment when resolving account concerns

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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