IT User Support Associate - 2nd Shift

The IT User Support Associate (Manufacturing) provides on-site IT support for Amneal's manufacturing and laboratory operations, ensuring the smooth functioning of site infrastructure, lab systems, and production-related technologies in a cGMP-compliant environment. The ideal candidate will be proactive, service-oriented, and capable of working effectively within both IT and regulated operational contexts to support critical systems and ensure uninterrupted operations.

Essential Functions:

• Support integration and lifecycle activities for plant applications, historians, SCADA/MES interfaces, edge devices, equipment data collection, and industrial networks.

• Assist with OT asset inventory, system health monitoring, patch coordination, backup verification, access reviews, incident troubleshooting, and disaster-recovery testing.

• Support the development and maintenance of secure data flows using appropriate industrial and enterprise protocols such as OPC UA, MQTT, REST APIs and database interfaces.

• Work with automation, engineering, manufacturing, laboratory, Quality, and IT teams to perform root cause analysis to assist in diagnosis of data, interface and application issues without disrupting validated operations.

• Acquire, clean, contextualize and analyze time-series, event, batch, equipment, maintenance, process and quality data from approved sources.

• Build prototypes for reproducible analytics and ML for use cases such as anomaly detection, predictive maintenance, process drift, cycle-time prediction, visual inspection and quality-event prioritization.

• Perform feature engineering, train/test separation, model selection, performance evaluation and error analysis using metrics appropriate to the operational decision.

• Deploy approved models or analytics through governed APIs, scheduled pipelines, dashboards, edge services or cloud platforms under guidance from department management, architecture, data and cybersecurity teams.

• Monitor data quality, model performance, drift, false-positive/false-negative behavior and business adoption; document limitations and escalation thresholds.

• Contribute to maintaining human review and decision controls for regulated or high-impact use cases; do not place experimental models directly into production control loops.

• Maintain technical specifications, diagrams, interface documentation, code repositories, test evidence, operating procedures and support knowledge articles.

• Follow applicable SDLC/CSV, change-control, cybersecurity, data-integrity, access-management and incident-management procedures.

• Participate in risk assessments, testing, traceability, release readiness, post-implementation verification and periodic review activities for GxP-relevant solutions.

• Deliver on assigned project work with clear estimates, status, risks and dependencies; coordinate effectively with vendors and site resources.

• Provide site-facing support and participate in an appropriate on-call rotation after training and qualification.

Additional Responsibilities:

• Learns fundamental operations of commonly used software, hardware, and other equipment.

• Adheres to all confidentiality rules and policies.

• Follow all company and department policies and rules.

• Ensures that all problems are logged, resolved/assigned for resolution, prioritized and tracked, and communicated appropriately.

• Other duties as assigned.