Senior Director, Certification

Position Summary: Reporting into CMO/CMO designee, the Senior Director, Certification provides strategic, operational, and business leadership for IHI?s global portfolio of professional certifications, including the Certified Professional in Patient Safety (CPPS)TM , the Certified Professional in Human Factors in Healthcare (CPHFH)TM, the Certified Professional in Age-Friendly Healthcare (CPAFH)TM, and the Certified Professional in Clinical Health Equity (CPCHE)TM credentials. This position establishes the portfolio vision, expands market reach and adoption, safeguards accreditation and program integrity, and ensures certification and related educational offerings remain relevant, credible, financially sustainable, and responsive to evolving workforce and industry needs. The Senior Director, Certification leads cross-functional teams and builds external partnerships that strengthen the value, visibility, and global impact of IHI?s certification portfolio. Position Responsibilities: Responsibilities include but are not limited to the following: Strategy, Growth, and Market Expansion ? Provide strategic leadership for IHI?s portfolio of globally available professional certifications, establishing the long-term vision, market expansion strategies, and business growth plans ? Identify and develop strategic partnerships that expand domestic and international reach ? Drive growth in candidate enrollment, certification adoption, recertification, and portfolio financial performance while advancing the value and visibility of professional certification Certification and Educational Portfolio Excellence ? Evaluate and seek to continuously improve certification programs, review courses, practice examinations, recertifications, accreditation, and related educational products ? Oversee the full certification lifecycle, ensuring offerings remain relevant, market-responsive, operationally effective, and aligned with evolving workforce and industry needs Program Integrity, Accreditation, and Validity ? Ensure the defensibility, validity, reliability, and integrity of certification programs through oversight of psychometric activities, job analyses, examination development, standard-setting studies, recertification requirements, governance processes, and accreditation compliance ? Maintain adherence to nationally and globally recognized standards and applicable legal, regulatory, and professional requirements governing certification programs External Partnerships and Governance ? Serve as the primary staff leader supporting the certification governance body, advisory committees, boards, subject matter experts, testing vendors, psychometricians, academic institutions, healthcare organizations, and industry partners ? Build and sustain strategic relationships that strengthen credential quality, increase market adoption, support portfolio growth, and enable effective governance and decision-making Business Operations, Financial Performance, and Team Leadership ? Lead the overall performance, sustainability, and growth of the certification portfolio through budget oversight, financial planning, forecasting, resource allocation, operational management, risk mitigation, and staff leadership ? Ensure achievement of strategic objectives while maintaining efficient operations, strong cross-functional partnerships, and accountability for portfolio revenue, expenses, investments, and business outcomes Position Knowledge, Skills and Abilities: ? Deep knowledge of professional certification standards, accreditation requirements, psychometric principles, examination development, governance, and recertification practices ? Demonstrated ability to establish portfolio strategy, evaluate market opportunities, and translate strategy into sustainable growth and measurable business outcomes ? Strong business and financial management capabilities, including budgeting, forecasting, resource allocation, revenu management, and risk mitigation