Guest Safety Specialist II

Essential Job Functions: ' Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving. ' Patrols on foot or bike; grounds, lobbies, corridors, and public rooms; confers with management, and investigates disturbances, complaints, thefts, vandalisms, and accidents according to department policies and procedures. ' Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas; assigns officers to situations in progress. ' Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws. ' Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD. ' Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance. ' Performs funds verifications, table games and slot machine drops, and transports between departments. ' Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded. ' Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken. ' Responds to emergency medical situations. ' Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary. ' Performs duties of one or more of the following: Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Field Training Specialist) Dispatcher, Lost and Found Custodian, First Aid/CPR Instructor, Bike Patrol. Spirit Mountain Standards: ' Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision. ' Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements. Education, Experience, Licenses, Registrations, and Certifications: ' High School Diploma or equivalent, and two (2) years safety and security, or emergency services work experience, or equivalent combination of education, training and experience. ' High security gaming license issued by the Grand Ronde Gaming Commission. ' Must possess a valid Driver's License and be eligible for the company insurance. ' Must possess a current First Aid/CPR certification. ' Must successfully pass testing related to following skills: typing, customer service mindset and report writing. ' Must be at least 21 years of age. ' Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.