SNO Mass Program Mobility Specialist

Summary: SNO Mass is a housing mobility program that supports low-income families with Housing Choice Vouchers in moving to areas of higher opportunity-neighborhoods that offer strong schools, safe environments, and economic opportunities for residents. SNO Mass is designed to help reduce the barriers families often face in finding housing and moving to higher opportunity areas. SNO Mass services include mobility counseling and housing search support for households, financial assistance with security deposits and realtor fees, higher payment standards and enhanced support for landlords in qualifying areas, and post-move support for participating households. Responsibilities include, but are not limited to: Provide motivational counseling to participants who are interested in using their voucher in high-opportunity communities. Schedule and conduct initial enrollment according to program procedures. Develop and support family plans with objectives, services to be provided, milestones for completion of key elements and timetables. Assess the schooling needs of each child in the family and make attempts to refer families to an area where family needs are best met. Provide assistance with efforts of credit repair or rental history problems to assist family with meeting tenant screening requirements. Plan and conduct neighborhood/housing search tours for individuals and groups. Make appropriate referrals for needed services to help remove barriers to a successful opportunity move. Provide families with detailed information about locational options in opportunity areas. Conduct independent housing searches to identify units for participants. Communicate with property owners to explain program requirements, conduct landlord briefing, and use other methods to encourage participation in the program. Communicate with property owners and participants to help resolve landlord complaints. Assist families with needed transitions after their move, including help in locating schools, childcare, employment, social and medical services. Communicate and coordinate with staff from multiple departments to achieve program goals. Assist in staff training. Maintain required records of counseling services provided. Develop and lead workshops and trainings on topics such as credit repair and budgeting, landlord/tenant relations, housing search, and home maintenance. Assist with other duties as assigned. Required Knowledge, Skills, and Abilities: Excellent verbal and written communication skills with the ability to communicate with participants, landlords, management, and peers. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds. Ability to maintain accuracy while meeting all deadlines; the ideal candidate must be detail-oriented and organized with the ability to prioritize; and attend/participate in meetings presenting a team player approach. Always demonstrated commitment to exceptional customer service. Must maintain a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated discretion, tact, and diplomacy. Must be able to work in a fast-paced environment with demonstrated ability to deal with multiple competing tasks and demands.