HCCS Lead Worker - Human Services Program Specialist 2

Working Title: HCCS Lead Worker

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

• Job ID : 97689

• Location : Brainerd

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/13/2026

• Closing Date : 10/26/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Health Care Administration / Eligibility and Operations

• Work Shift/Work Hours : Day Shift / Varies

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple openings

This posting is located in the Brainerd Central Office location

The Lead Worker positions help ensure Minnesota Health Care Programs (MHCP) recipients receive accurate and timely eligibility determinations, service delivery and benefits. These positions also helps MHCP recipients know the service delivery options available to them and the benefits for which they are eligible. Individuals also provide technical support, problem resolution, and instruction for MHCP systems to DHS HCEO eligibility, enrollment and delivery service coordinators and other stakeholders.

Responsibilities include:

• Provide lead work direction, support and facilitate the daily operations of the HCCS representative teams.

• Provide oversight and technical support related to systems, tools, manuals, and education in order to ensure that MHCP consumers’ health care needs are met.

• In a continuous learning environment, provide critical support, assistance, mentoring and problem resolution for escalated case or call issues.

• Represent DHS as a subject matter expert on projects related to HCEO continuous improvements, system enhancements, transitions to production environments, and project implementation for MHCP programs and other computer systems.

• Oversee department, administration, and division efforts to ensure MHCP systems maintain accurate service delivery determinations.

Minimum Qualifications

Three years’ experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems.

Experience must demonstrate:

• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.

• Experience researching, analyzing information, and solving problems in order to make independent decisions.

• Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS, CRM).

• Experience with system procedure manuals (such as ONEsource, EPM, etc)

• Experience with phone systems such as Amazon Connect.

*** Bachelor's Degree in human services, business, healthcare or related field may substitute for one year of experience.

Preferred Qualifications

• Knowledge and experience with appeals and regulations, state statutes, rules and federal regulations.

• Mentoring and or lead worker experience.

• Knowledge of Minnesota Health Care Programs including MinnesotaCare (MCRE), Medical Assistance (MA), Deferred Action for Childhood Arrivals (DACA), Hospital Presumptive Eligibility (HPE), Minnesota Family Planning (MFPP), Advanced Premium Tax Credit (APTC), Cost Sharing Reduction (CSR), and Qualified Health Plan (QHP).

• Experience handling multiple priorities in an efficient and effective manner.

• Experience monitoring and analyzing complex data.

• Demonstrated ability to work in a team setting.

• Demonstrated dependability and ability to meet deadlines.

• Proven customer service skills.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.