ACIM Global Operations Leader
NEW YORK, NYJobSeen 1w agoSeen in employer's feed 5 days ago
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At a glance
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Job overview
The ACIM Global Operations Leader owns operational delivery of Aon Client Insurance Management and leads the execution and evolution of its Target Operating Model. The role integrates ABS and Global Capability Centres to support consistent, scalable service delivery, while maintaining operational performance, stability, and efficiency. It partners with ACIM leadership and stakeholders on transformation, process standardization, and service outcomes, and may be based in London or the East Coast US.
Skills & qualifications
Skills
Qualifications
Full job description
The ACIM Global Operations Leader owns the endtoend operational delivery of Aon Client Insurance Management (ACIM), ensuring consistent, highquality client experience through a standardized and scalable global operating model.This role leads the execution and evolution of ACIM's Target Operating Model, integrating ABS and Global Capability Centres to enable efficient, technology and dataled service delivery.With accountability for operational performance, stability, and efficiency, the role balances pace and discipline while leading ACIM through transformation and growth. The ACIM Operations Leader ensures ACIM operates as a trusted extension of clients' enterprise risk functions while delivering sustainable value for Aon. This role can be based from either London, Europe or East Coast US. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Strategic Leadership * Partner with ACIM leadership, Risk Capital stakeholders, transformation teams, and ABS to align priorities and drive execution. * Provide operational leadership across ACIM transformation initiatives, including transitions, change management, and roadmap delivery. * Act as a trusted operational advisor to senior ACIM leadership.Operational Delivery and Performance * Own daytoday operational delivery of ACIM services across insurance administration, data management, and reporting. * Be accountable for service quality, timeliness, consistency, and operational stability across all ACIM service pillars.Target Operating Model (TOM) Execution and Process Excellence * Lead implementation and continuous evolution of the ACIM Target Operating Model, including standardized processes, clear role ownership, and scalable delivery structures. * Drive the transition from decentralized, domicilebased operations to a globally consistent operating model. * Own process standardization, governance, and continuous improvement, eliminating inefficiencies and reducing manual activity.ABS and Global Capability Centre Integration * Lead integration and performance of ABS and GCC resources within ACIM delivery. * Optimize onshore, nearshore, and offshore resource deployment to support efficiency, scalability, and client outcomes. * Partner closely with ABS leadership to ensure effective transitions, knowledge transfer, and sustainable delivery performance. Success Measures: * Consistent, highquality ACIM client service delivery * Adoption and sustainability of the ACIM Target Operating Model * Effective integration and performance of ABS/GCC delivery * Improved operational efficiency and margin performance * Increased process standardization, automation, and data transparency * Positive client and colleague experience outcomesSkills and experience that will lead to success * Senior operations leadership experience in insurance, risk, professional services, or shared services environments * Strong background in global operating model design, transformation, and scaled service delivery * Demonstrated experience leading largescale transition and change, maintaining service stability while implementing new operating models * Proven ability to lead centralized, standardized delivery models across regions, including ABS and offshore capability centres * Strong stakeholder leadership skills, with experience navigating complex, multifunctional and global environments * Ability to make enterpriselevel operational tradeoffs across cost, risk, service quality, and scalability * Strong operational, process, and performance management capability, with a datadriven approach to decisionmaking * Experience working with technology
How this job compares
Set against the 298 open Service Delivery jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- US median$133–242K/yr227 salary ranges
- Openings
- Olive Jobs lists 17 open Service Delivery jobs in New York and 298 across the US. 7% of them nationwide are listed as remote or flexible.
- Experience
- Service Delivery postings that state a minimum ask for 10 years of experience at the median; the middle half ask for 5 to 10 years (260 postings).
- Education
- 101 of the 298 open Service Delivery jobs (34%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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