Help Desk/Desktop Support Field Technician

Description

We are looking for a Desktop Support Field Technician to deliver hands-on and remote technical assistance for end users in Metro Detroit. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting Microsoft-based environments, and providing dependable service across desktop and mobile platforms. The position focuses on maintaining productivity through timely troubleshooting, device setup, user support, and accurate ticket documentation.

Responsibilities:

• Deliver in-person and remote support for end-user technology issues involving workstations, applications, and Microsoft 365 services.

• Maintain and troubleshoot Windows 10 and Windows 11 devices, along with core tools such as Outlook, Teams, OneDrive, and SharePoint.

• Administer user access by handling account setup, password assistance, and routine directory services tasks within Active Directory and Entra ID.

• Prepare, install, and support laptops, desktop systems, printers, and related accessories to ensure reliable daily operation.

• Assist with device provisioning, onboarding activities for new employees, and support efforts tied to Intune-managed equipment and hardware refresh cycles.

• Investigate and resolve connectivity problems affecting Wi-Fi access, network performance, and other local infrastructure issues.

• Record, track, and close support requests within the IT ticketing platform while keeping documentation clear and up to date.

Requirements

• At least 5 years of experience in desktop support, field technical support, or help desk environments.

• Demonstrated background supporting Microsoft 365 applications and Windows-based systems in a business setting.

• Working knowledge of Active Directory or Entra ID, Intune, and foundational networking concepts.

• Strong diagnostic ability with a practical approach to resolving hardware, software, and connectivity issues.

• Effective communication and customer support skills with the ability to assist users in a detail-oriented manner.

• Valid driver's license and willingness to travel locally for onsite support needs within 100 miles.

• Exposure to healthcare technology environments is a plus.

• Industry certifications such as CompTIA A+, Network+, or Microsoft credentials are preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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