Patient Representative II - Dental Surgical Scheduler

Primary Location Burnet Campus Department Dentistry Shift Day (United States of America) Schedule Part time Weekly Hours 24 FTE 0.6 Employee Status Regular *Expected Starting Pay Range $18.66 - $22.89 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. JOB RESPONSIBILITIES OR scheduling, flexibility on work schedule, on site position, 24 hours a week, scheduling dental operating room cases. * Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. * Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. * Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). * Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. * HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. JOB QUALIFICATIONS * High school diploma or equivalent. * 2+ years of work experience in a related job discipline. PREFERRED scheduling experience, any type of dental office experience - scheduling major Dental surgeries. About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: * Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years * Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding * Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) * One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune * Consistently certified as great place to work * A Leading Disability Employeras noted by theNational Organization on Disability * Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing