Energy Services Analyst

Are you ready to be part of a companythat'snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries.AES has beenranked #1 byBloombergNEFin renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricityfor**millions of peopleworldwide.**We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices. Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoringglobal leadership in advancing the electric power industry.Ifyou'reready to be part of a companythat'snot just adapting to change, but driving it, AES is the place for you.We'renot just building a more sustainable future,we'repowering it. Apply now and energize your career with a true leader inglobalenergy. Position Summary AES is transforming into a customer-first, digitally focused clean energy provider. The Energy Services Analyst supports this transformation by helping administer the Electric Choice program, providing accurate supplier and customer support, producing timely analysis and reporting, strengthening business processes and controls, and improving the systems used to manage program activity. The role collaborates across internal teams and with external stakeholders to resolve issues, maintain reliable information, and deliver a consistent program experience. Responsibilities Electric Choice Program Support - Support day-to-day administration of the Electric Choice program, including supplier enrollment, account activity, inquiries, and issue resolution. - Research supplier and customer transactions, identify exceptions, and coordinate corrections in accordance with program rules and service expectations. - Maintain accurate program records, procedures, and supporting documentation. Reporting & Analysis - Prepare recurring and ad hoc reports on supplier activity, customer participation, exceptions, and operational performance. - Validate data, investigate variances, and communicate clear findings and recommended actions. - Track trends and performance indicators to support decisions and continuous improvement. Business Process & Systems Support - Document, monitor, and improve business processes, controls, and standard operating procedures. - Support testing, implementation, and ongoing enhancement of systems and digital tools used by the program. - Partner with technology and operations teams to define requirements, troubleshoot defects, and confirm solutions meet business needs. Stakeholder Collaboration - Serve as a responsive point of contact for suppliers and internal partners regarding program processes, data, and operational issues. - Coordinate across Customer Operations, Regulatory, Billing, Legal, Finance, and Technology teams to resolve issues and deliver commitments. - Communicate status, risks, decisions, and process changes clearly to appropriate stakeholders. Education / Experience (Required) Bachelor's degree in business, analytics, information systems, economics, engineering, or a related discipline, or equivalent relevant experience. Experience in utility operations, energy services, customer programs, business analysis, reporting,