Break Fix Hardware Technician

Our client, Field Service & Break/Fix Hardware Support is seeking a Break Fix Hardware Technician to join their team. As a Break Fix Hardware Technician, you will be part of the Field Service team supporting customer sites across the eastern half of Montana and northern Nevada. The ideal candidate will have strong mechanical aptitude, proven PC and printer troubleshooting skills, and the drive to deliver reliable, customer-focused service under changing daily demands.

Job Title: Break Fix Hardware Technician

Location: Billings, MT

Pay Rate: $32.85

What's the Job?

• Provide customer-facing, on-site break/fix hardware support for HP PC products, including laptops, desktops, RPOS, and workstations.

• Diagnose and repair PC and printer hardware issues using logical, systematic troubleshooting methods, including alignment and tool-based mechanical work.

• Configure hardware, software, and simple network components as needed to remediate issues and meet contractual commitments.

• Install and service units on customer sites, and collaborate with escalation personnel and technical action plans to resolve critical service events.

• Manage multiple stressors by balancing and prioritizing activities, while completing required administrative responsibilities with attention to detail.

What's Needed?

• Technical/mechanical hardware repair experience with demonstrated aptitude for learning new technology.

• Strong mechanical aptitude, including comfort working with tools and alignment apparatus.

• PC troubleshooting experience and a strong preference for printer knowledge; more than simple customer-replaceable parts is preferred.

• Onsite, customer-facing experience with strong interpersonal communication skills (verbal and written), especially in person.

• Ability to bend, crawl, stoop, sit, and lift/move up to 50 pounds; availability for scheduled and unscheduled overtime, and participation in non-traditional workdays, holidays, and shift work.

What's in it for me?

• Join a team-based, self-starting environment where you’ll handle real-world service events and keep improving your technical skills.

• Work in a fast-paced, constantly changing field role where your problem-solving directly impacts customer satisfaction.

• Support HP’s PC products customers by delivering solutions that align with business needs and contractual commitments.

• Receive cell phone reimbursement and a laptop/tablet to support your work in the field.

• Be part of a role that values independent thinking, prioritization, and business-minded decision making.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.