Director of Retail Banking - 4448939

Description: Job Summary The Director of Retail Banking is responsible for leading retail branch performance across the Bank's footprint through a balanced focus on sales growth, customer experience, operational excellence, talent development, and risk management. This position partners closely with Regional Managers to develop high-performing teams, strengthen leadership capabilities, drive branch growth, improve customer engagement, and ensure consistent execution of the Bank's retail strategy. The Director of Retail Banking serves as a key leader within the Retail Banking Division and works closely with the Chief Deposit Growth Officer to execute growth strategies, sales and service initiatives, business development activities, community engagement efforts, and branch performance objectives. This position partners with key stakeholders throughout the organization to drive deposit growth, strengthen customer relationships, enhance employee performance, and ensure successful execution of strategic priorities across the retail network. The position provides leadership, coaching, performance management, and strategic direction to Regional Managers while fostering a culture of accountability, employee development, customer advocacy, operational effectiveness, collaboration, and continuous improvement throughout the retail branch network. Essential Functions/Duties The following duties are representative of the essential functions of the position: Lead retail branch performance across the Bank's footprint to achieve sales, service, operational, customer experience, and financial objectives. Provide leadership, coaching, performance management, and development to Regional Managers and their respective teams. Foster a balanced culture focused on sales growth, customer experience, operational excellence, compliance, and risk management. Develop and execute retail business plans that support deposit growth, customer acquisition, relationship expansion, profitability, and market development. Establish performance expectations and accountability measures while monitoring key performance indicators across the retail network. Analyze branch performance trends and develop strategies to improve employee performance, customer experience, sales effectiveness, and operational results. Partner with the Chief Deposit Growth Officer to develop and execute retail growth strategies, branch campaigns, business development initiatives, customer acquisition programs, and deposit View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI286703821 / 11-2022.00 Sales Managers