Lead Care Manager

Lead Care Manager About the Job Birth Equity Lead Care Manager (ECM and Outreach) Hybrid | Full-Time and Part-Time Opportunities Available | Inland Empire Region About Bittersweet Encounters: Bittersweet Encounters (BSE) is a women-led, minority-owned behavioral health and care coordination organization serving underserved communities throughout the Inland Empire and across California through telehealth services. Founded by a Licensed Marriage and Family Therapist, BSE provides compassionate, culturally responsive mental health, behavioral health, and care coordination services that support whole-person wellness for individuals and families. Psychotherapy is the foundation of our work, with expanded services including Enhanced Care Management (ECM), Community Health Worker support, and supervised visitation services for families involved in child welfare and family court systems. Bittersweet Encounters is committed to advancing health equity and improving outcomes for communities disproportionately impacted by health disparities. Position Overview: Bittersweet Encounters is seeking compassionate, organized, and community-oriented professionals to serve as Birth Equity Lead Care Managers (ECM and Outreach) supporting pregnant and postpartum Kaiser Permanente Medi-Cal members through a Birth Equity initiative. This role focuses on providing culturally responsive, trauma-informed care coordination, outreach, engagement, and resource navigation to support maternal health and family stability. The ideal candidate is passionate about serving underserved communities, skilled in relationship-building, and committed to whole-person care. Responsibilities: Provide Enhanced Care Management services to pregnant and postpartum Medi-Cal members. Conduct outreach and engagement activities to support member enrollment, participation, and continuity of care. Build trusting relationships with members through culturally responsive and trauma-informed engagement practices. Complete comprehensive assessments and individualized care plans. Coordinate medical, behavioral health, and community-based services. Support members in addressing social drivers of health, including housing, food access, transportation, and healthcare navigation. Collaborate with healthcare providers, community organizations, and interdisciplinary teams to support referrals and member care coordination. Maintain ongoing communication and follow-up to support successful member engagement and retention. Maintain timely and accurate documentation in accordance with ECM and organizational standards. Participate in trainings, supervision, outreach activities, and team meetings. Preferred Qualifications: Bachelors degree in social work, psychology, public health, human services, or related field preferred. Experience in ECM, CalAIM, care coordination, outreach, case management, maternal health, behavioral health, or community-based services preferred. Experience working with Medi-Cal populations and underserved communities. Knowledge of social drivers of health and community resource navigation. Strong communication, engagement, and relationship-building skills. Bilingual English/Spanish preferred. Experience working with pregnant/postpartum populations, child welfare systems, or family support services is a plus. What Were Looking For: We are looking for individuals who are compassionate, dependable, and passionate about serving underserved communities. The ideal candidate values relationship-building, whole-person care, and culturally responsive engagement and is committed to supporting pregnant and postpartum members with empathy, professionalism, and consistency. Successful candidates are proactive communicators, comfortable with outreach and community-based work, and able to build trust with individuals navigating complex hea thcare and social systems. What We Offer: Opportunity to support a growing Birth Equity initiative. Mission-driven and supportive work environment. Hybrid and community-based work opportunities. Clinical and leadership support. Opportunity to contribute to whole-person, community-centered care. SIMPLE IRA retirement plan with 1% company match. Accrued sick time. Position Details: Full-Time and Part-Time opportunities available. Hybrid position with community-based responsibilities throughout the Inland Empire. Compensation: Starting at $28/hour. Reports to: ECM Program Leadership.