CDSO Enrollment Counselor � Lead Nurture and Application Administration
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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Job overview
The CDSO Enrollment Counselor supports prospective applicants through personalized email and webinar guidance, helping them understand program fit, requirements, and next steps. The role administers a high-volume admissions workflow, improves processes, coordinates communications, and collaborates with marketing and student-facing teams. It also represents CDSO at events and analyzes funnel and student-success data to recommend access-oriented improvements.
Skills & qualifications
Skills
Full job description
Provide personalized guidance to prospects via email and webinars, clarifying program fit, requirements, and next steps while steadily nudging them toward application completion.Execute a highly detailed admissions workflow for 10,000+ applications a year across Salesforce, Smartsheet, and UT systemsmove applicants between stages, assign faculty readers, audit application cohort data, process cancellations, and coordinate decision-release communications.Create more efficient administrative processes by developing a thorough understanding of the admissions process and identifying opportunities to optimize existing procedures.Serve as the voice of the prospect for the marketing team: flag emerging questions, advise on high-value content, and copy-edit outbound materials to ensure accuracy and resonance.Drive application conversion: send targeted email nudges, monitor missing documents, and coach applicants through barriers until files are complete.Maintain expert knowledge of CDSO curricula, policies, tuition, and financing; resolve routine and complex inquiries while collaborating with admissions, registrar, and student-success teams to ensure seamless hand-offs.Represent CDSO through orientations, live QandAs, conferences, and partner events, consistently championing the programs access-and-affordability mission.Analyze funnel and student-success data to recommend access-oriented improvements and perform other related duties as program needs evolve.
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